1 of 1 Apprenticeship Break/Fix Jobs in the Thames Valley

can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities Service Desk and Technical Assistance: · First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue · Use the service desk software to report, log and correspond to … based staff to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service Hardware / Software Support and Fault Diagnosis: ·First-line support for workstation and laptop support. Assessment and resolution of hardware / software issues · First line support for printers. Basic assessment … and resolution of hardware issues · First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware / software issues · First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks on More ❯