5 of 5 Apprenticeship Customer Service Jobs in the Thames Valley

a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines. Role Provide first line support to technical customer queries via phone, email and face-to-face contact Monitor, investigate and resolve issues where possible Prioritise and allocate incidents and tasks subject to client SLA's Ensure all … the business to support client requirements Help build the team to support the business further Investigate new ways of working and suggest ideas for growing the company and improving customer service Training Why choose our Azure Cloud Support Specialist Apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to … any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer TRU OFFICE LTD TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations. As a small firm ourselves, we take care of our customer’s needs personally. More ❯

Through this apprenticeship you will gain hands on experience working within this role as well as the opportunity to enhance your customer service skills when dealing with IT support requests. Role Key Responsibilities: Provide 1st line support for IT infrastructure and systems across the organisation Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues … upgrades, reporting any issues or anomalies Create, update, and maintain reports to support IT operations and decision-making Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery Collaborate with team members to improve support processes and enhance user experience Training Information Communications Technician Level 3. Training with Milton Keynes College. Ongoing training, support and development … Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 26th August 2025 Start Date Monday, 8th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade C/4 (Essential) Maths GCSE, grade C/4 (Essential) Computer Science A Level, grade More ❯

learn how to apply them in a business environment. The trainee will attend both college and the workplace to undertake training and assignments to successfully complete the apprenticeship. Role Service Desk Support: Provide 1st line (and some 2nd line) support for routine hardware and software issues to both office and field-based staff via phone, email, or face-to … 30pm (30 min lunch). Expected Duration 1 Year 9 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Sunday, 31st August 2025 Desired Skills Customer service skills Effective communicator 2nd EU Language Preferred Organised Time management skills Initiative Problem solver. Qualifications Maths GCSE, grade 9-4 (Essential) English GCSE, grade 9-4 (Essential) About More ❯

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. Role Logging calls on the helpdesk Answering customer queries and learning customers IT systems … will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Apprenticeship Standard … Duration 1 Year 3 Months Positions Available 1 Closing Date Monday, 8th September 2025 Start Date Tuesday, 9th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Analytical skills Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer IT QED LTD At ITQED, we specialize in delivering comprehensive and More ❯

and specifically the IT industry. Role Respond to transactional quote requests from the teams account base, identifying opportunities to increase lines per quote and overall revenue and profit. Manage customer expectations around pricing, stock availability and lead times. Cover Account Managers while out of the business or whilst they have focus time. Work alongside Account Managers to help manage … their bid business. Work with the Sales Operations teams to help improve customer inefficiencies and overall business processes. Work closely with Finance and Customer Services to resolve issues and queries. Keeping up to date and informed on all new products, services, and sales tools. Training Training is to be delivered every 2 weeks (hybrid) within the workplace. Successful More ❯