3 of 3 Apprenticeship IT Support Jobs in the Thames Valley

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. Role Logging calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments Training As an IT Support Technician apprentice, you will play … a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver More ❯

This is an opportunity to join a managed services provider as an IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively Role Duties: Primary responsibilities include: Logging … calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments You … with the following technologies: Windows 10/11 Server 2016 and above Hyper V Virtualisation Microsoft 365 Microsoft Azure Cloud services Networking, Storage Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach … attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable. What you will be doing: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation More ❯