2 of 2 Apprenticeship IT Support Jobs in the Thames Valley

have access to training, mentorship, you’ll learn to troubleshoot and resolve IT-related issues. There will be a range of other opportunities for you to grow, including client site visits. You’ll learn within a supportive environment that values collaboration, innovation, and personal growth. Role Customer Support: Respond to customer inquiries via phone, email, providing first-line technical support and guidance Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring ...

Woodlands School are looking for a new IT Support Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3. Role As an Apprentice, you’ll work on a wide range of technology - laptops, tablets, interactive classroom screens, cloud platforms, and security systems - while supporting staff … students. Day-Day Responsibilities: Helpdesk & User Support Respond promptly to IT queries via helpdesk, email, phone, and in person. Triaging and resolving basic issues; escalate more complex ones to the IT Manager. Provide occasional support at school events (evenings/out-of-hours). Hardware & Software ...