IT Helpdesk Technician Apprentice
- Hiring Organisation
- EMW Law
- Location
- Seebeck House 1 Seebeck Place Knowlhill, Milton Keynes, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audiovisual systems. Role Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist … with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute ...