1 of 1 Apprenticeship IT Technician Jobs in the Thames Valley

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational … s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference Project Work: Support the development of existing systems or implementation of new technologies by contributing More ❯