IT Support Engineer Apprentice
- Hiring Organisation
- SOLUTION CONSULTANTS ICT LTD
- Location
- Unit 1, Enterprise House, 41 Reading Road, Reading, Berkshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
service desk can be unpredictable. Role Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving … escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo ...