1 of 1 Apprenticeship Time Management Jobs in Tyne and Wear

the root cause of the issue, and determining appropriate solutions. Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd … communication skills. Ability to explain technical concepts to non- technical users. Customer Service: Strong customer service orientation with the ability to manage user expectations and deliver high- quality support. Time Management: Ability to manage multiple tasks simultaneously and prioritise work effectively in a fast-paced environment. Team Collaboration: Work effectively as part of a team and collaborate with … to explain technical concepts simply). Adaptable and open to feedback. Proactive and willing to take initiative. Team player who enjoys collaborating with others. Organised and able to manage time effectively. Training Information Communications Technician Level 3 (A level) Apprenticeship Standard: The instructor leads a live online training session so you can learn at your own pace and in More ❯