3 of 3 Apprenticeship 1st Line Support Jobs in the UK

Line IT Support - Provide first-line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely. Security & Data – Learn best practice Server administration, including Cyber-security Role This IT Apprentice role involves providing technical support … server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions. 1st line Support: Proactively log all support requests with relevant information on IT helpdesk system Support with ...

looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn. This role is not limited to basic password resets. Role We are looking for a motivated 1st Line Helpdesk Support … technical skills rapidly and take on increasing responsibility. Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments. Key Responsibilities: Logging ...

solutions, catering to businesses and care homes across the UK. Role Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating … complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Training Career progression across ...