3 of 3 Apprenticeship 1st Line Support Jobs in the UK

We're looking for an enthusiastic 1st Line Support Technician to join our team at Cleartech Communications Ltd and be the first point of contact for customers, solving their technical issues with expertise and care. If you’re passionate about technology, love helping people, and … want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged Dealing with internal IT support, supporting staff and customers with Office … other internal systems and platforms Perform root cause analyses on issues and, where appropriate, investigate reasons and feed back to the team Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team Working as More ❯

We’re looking for an Apprentice 1st Line Support Agent to join our IT support team. This is a hands-on role where you’ll learn how to solve technical problems, support colleagues, and keep our systems running smoothly. You don … who enjoys tech, likes fixing things, and is happy talking to people. Role Help staff with password resets, login issues and basic software support Log and track support tickets using our service desk system Escalate more complex issues to 2nd/3rd line or … external suppliers Build and configure new phones and devices Keep support records and asset lists up to date Support onboarding by helping new starters with tech setup Learn how to troubleshoot hardware, software, and network issues Work with the team to spot patterns and help reduce More ❯

Reporting to the IT Manager, the jobholder will carry out day to day support duties as well as assisting in ensuring support KPIs are met. Providing first-class support to all areas of the business, the jobholder will ensure that the IT systems function … efficiently in support of the wider business. Role Key responsibilities (your job is): (Job Specific – what & why) Provide technical support to all staff and give general advice and training on the use of the hardware and software systems Monitor and resolve calls generated via the helpdesk … diagnostics are set Maintain smartphones and company devices Be proficient in Office 365 and confident enough to be able to provide training and support to end-users Perform repairs to faulty hardware where possible or organise the return to the supplier for repair Liaise with suppliers to obtain More ❯