2 of 2 Apprenticeship 1st Line Support Jobs in the UK

have an opportunity for a motivated individual to predominantly provide remote technical helpdesk support. As a 1st Line Service Desk Engineer you will be responsible for technical support and ticket resolution for a wide range of managed service customers. Role You will be the first … rectified in an efficient and timely manner, within given SLA’s as required and proud to report satisfactory customer communications. You will also: Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Respond appropriately to technical issues raised, through resolution ...

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring … users and possess a broad technical knowledge across a range of technologies. General summary: Administering and supporting the customer’s infrastructure Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues within ...