Apprentice 1st Line Support Technician
First Floor Suite, Shire Hall, High Pavement, England
Acuity Care Group
We’re looking for an Apprentice 1st Line Support Agent to join our IT support team. This is a hands-on role where you’ll learn how to solve technical problems, support colleagues, and keep our systems running smoothly. You don … who enjoys tech, likes fixing things, and is happy talking to people. Role Help staff with password resets, login issues and basic software support Log and track support tickets using our service desk system Escalate more complex issues to 2nd/3rd line or … external suppliers Build and configure new phones and devices Keep support records and asset lists up to date Support onboarding by helping new starters with tech setup Learn how to troubleshoot hardware, software, and network issues Work with the team to spot patterns and help reduce More ❯
Employment Type: Advanced Apprenticeship
Salary: £18,000 a year
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