4 of 4 Apprenticeship Autotask Jobs in the UK

configuration, antivirus setup, and endpoint protection installation under supervision Support the implementation of multi-factor authentication and group policy application while following internal procedures Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service Use internal documentation More ❯

Role Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation Supporting the rollout of multi-factor authentication and group policy settings Logging support requests accurately using Autotask and escalating issues as needed Communicating with users via phone, email, messaging, and video calls Using internal documentation to troubleshoot and support senior technicians Configuring and testing desktops, peripherals More ❯

configuration, antivirus setup, and endpoint protection installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation More ❯

including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting tools to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring More ❯