3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, England
EVERYTHING TECH LIMITED
automated alerts Troubleshooting issues and logging them into the company ticket system To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed Escalate relevant and more complex work to the 2nd More ❯
UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
AAG I.T. SERVICES LTD
configuration, antivirus setup, and endpoint protection installation under supervision Support the implementation of multi-factor authentication and group policy application while following internal procedures Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service Use internal documentation More ❯
as company processes and standards as per the handbook. To undertake maintenance tasks for monitored systems. To prepare customer hardware or software ready for project delivery. To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information. To take on ad hoc project work. To proactively seek feedback on ticket More ❯
