1 to 2 of 2 Apprenticeship Chat Support Jobs in the UK

on the hunt for an IT Apprentice to join their dynamic team in Birmingham. Role You will play a crucial role in providing technical support to customers and internal staff. This is an excellent opportunity to kickstart your career in the IT industry while working with cutting-edge technologies. … Within this role, you will interact with customers via phone, live chat, and email to understand and resolve their technical issues. A typical day in the job: - Resolving technical issues regarding customers' hardware, software, and networking - Complete first-line and second-line support tasks - both internal and external … customers issues and ensure they are fixed with a relevant time scale following service level agreements - Communicate effectively with customers using the phone, live chat and email - Support with password management & resets for internal staff You will be working towards a Level 3 Information Communication Technician Qualification over more »

and want to take that next step in your career? If so then we have a fantastic opportunity! Apply now! Role The apprentice technical support role will be based in the technical support team at NetSupport. NetSupport develops software solutions to lots of different types of customers from … large car manufacturers and supermarkets to Schools and even home users. As part of this service, we need to provide support to our customers that have purchased our solutions. The technical support team provides this service to new, evaluating, and existing customers. This is a busy team that … provides a support service to our customers via Phone, email and a live chat system. The Technical Support team consists of around 10 staff based in the UK office and 3 in the US. The apprentice role includes the below responsibilities : Ensuring all communications with customers are more »