14 of 14 Apprenticeship Customer Experience Jobs in the UK

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

At JA we're offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We're a tech company, all about building software for the contractor payroll and accountancy market. You'll join a supportive team … learning how to handle customer queries, solve problems. Role As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software. Most of your time will be spent responding to support emails and taking phone … over teams/zoomplatforms. Topics covered include: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your roles and responsibilities Customer experience Product and service knowledge Interpersonal skills Communication Dealing with customer conflict and challenge More training information Level 3 Customer Service More ❯

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which … up for events and attend such events to support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

and enthusiastic individual to join their team as a Level 4 Network Engineering Apprentice . This is a fantastic opportunity to gain hands-on experience, industry-recognised qualifications, and a solid foundation in IT networking and support. A Typical Day in the Job: Act as the first point of … and manage ticket queues, assisting in backlog reduction and workload balancing. Identify equipment and system access requirements for new users. Deliver a high-quality customer experience through consistent communication and support. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary … Cycle to work scheme Free eyecare Hands-on training and mentorship Opportunity to earn a Level 4 Network Engineer qualification while gaining practical industry experience Desired Qualities, Skills and Knowledge: Strong written and verbal communication skills (essential). Excellent problem-solving and decision-making abilities. Organised and able to More ❯

Administrator apprentice to join our team as part of our Level 3 Apprenticeship Programme. This role offers an exciting opportunity to gain hands-on experience in a dynamic healthcare environment while developing essential business administration skills. Role Key Responsibilities: Administrative Support: Assist in the day-to-day operations of … Input, update, and manage databases to ensure the accuracy and confidentiality of sensitive information Assist with preparing reports, presentations, and other documents as needed Customer Service: Provide friendly and professional support to clients and service users, addressing inquiries and resolving issues when necessary Collaborate with team members to enhance … the customer experience and support service delivery Financial Administration: Assist with basic financial functions, such as invoicing, processing payments, and reconciliation of financial records Project Support: Support project management tasks, including tracking progress and assisting in project-related activities Training As a Level 3 Business Administrator Apprentice, you More ❯

to life and loves problem solving? GammaLabs is on the lookout for an Apprentice Business Analyst who’s ready to gain some hands-on experience in creating products, working with other companies, and making a real business impact. Role The main purpose of this apprentice position is to help … improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems You’ll work on big projects from … requirements Assist in organising and documenting workshops Support the testing of new processes and systems Help maintain project documents and updates Assist in analysing customer feedback and finding areas for improvement Support in the creation of user guides and training materials Training Business Analyst Level 4. After you have More ❯

in collaboration with the Technical Services Coordinator to configure and test equipment to ensure software has been installed prior to being sent to the customer’s premises Working in conjunction with the Warehouse team to assist with identification and verification of product Carry out site builds by connecting to … of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. Our clients are investing more and more into the latest technologies driven by … the need to deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. The best part of working with Celestra is knowing that whatever the challenge More ❯

learning content. Support customers and business partners with queries and issues. Evaluate the impact of content that you make to ensure a smooth the customer experience. Training You will move into an experienced Junior Digital Learning Designer role at the end of your apprenticeship. Apprenticeship Standard Learning and development More ❯

Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans. Support CX Quality Assurance Manager with process compliance reporting (e.g. incentive programme follow-up, battery management processes etc) Role Deliver weekly and monthly insight reporting, highlighting key trends, changes Provide monthly update on … verbatim analysis on painpoints by brand for sales and service Deep-dive into root causes of customer painpoints Work with ISIT to simplify and automate reporting Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up Contribute to preparation of RUK … and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA) You More ❯

Support apprenticeship, this is not a role that will be round for long. At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services … licence and have the ability to use own vehicle for work purposes (desirable) Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Next Steps: If this sounds like the role for More ❯

also cultivated a supportive and structured work environment that fosters growth. If you're on the hunt for an employer with a wealth of experience and an unwavering commitment to apprentices, look no further this is your ideal destination! Their story began in 2001 when they emerged as a … evolving needs of their valued customers, adapting to the ever-changing technological landscape. At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services … resolving ticket issues Setting up, installing, and configuring cutting-edge software and hardware Collaborating on existing network projects and conducting testing Delivering top-notch customer service and technical support Handling password resets and management Full training and support will be provided by your workplace mentor and from the Baltic More ❯

a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice in the Data … Centre Team. As an IT Apprentice at Service Express, you will embark on an exciting journey to gain hands-on experience in the dynamic field of data centre solutions. This apprenticeship offers a unique opportunity to work with cutting-edge technologies, learn from industry experts, and contribute to the … success of a leading organisation. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your programme! In this role, youll work towards your IT Support Level 3 apprenticeship, delivered by our expert training team at More ❯

a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprenticein the IT Service … on the electronic, electrical and mechanical I.T equipment and peripherals that that support our customers and field engineers. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your programme! In this role, youll work towards … provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum More ❯