IT Support Apprentice
West Midlands Police, Lloyd House, 2 Colmore Circus Queensway, Birmingham, England
West Midlands Police
environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support … KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and on site, fulfilling requests by working with the customer, other technical experts and third parties. Take ownership of issues, including documentation and progress updates are made. Installs and configures basic hardware system components and devices (including end-user computers, and mobile devices, whether physical or virtual) as … are operational as quickly as possible. Monitor the progress of Incidents and Requests that have been escalated to the external supplier and where necessary chase or escalate ensuring the customer is kept up to date with any progress. Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations. Ensure that they More ❯
Employment Type: Advanced Apprenticeship
Salary: £24,000 a year
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