1 to 25 of 43 Apprenticeship Customer Service Jobs in the UK

speak with business owners and decision-makers to spot new opportunities and build confidence on the phone. Studying towards a Level 2 Customer Service Practitioner apprenticeship with Lifetime Training, supported alongside your role. Helping to arrange and manage sales meetings, where you’ll review a business’s current … communications and introduce them to our software. Delivering friendly, professional customer service and supporting ongoing account relationships. Responding to customer enquiries in a helpful and timely way. Learning how to use and manage CRM systems to keep information organised and up to date. What we’re looking ...

Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician £17,500 starting salary Ref - 1959 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people … with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn ...

Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. … Role As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part ...

will be gaining valuable workplace experience whilst working towards the qualification. Role In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment … developing your skills and confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues ...

Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors) Escalate complex application problems to the relevant application support or development teams Service Desk: Proactively monitor service desk metrics and contribute to continuous improvement Identify recurring issues and suggest improvements in processes or documentation Draft … maintain a safe and clean work environment Report any hazards in the workplace to management immediately Complete all training provided in a timely manner Customer Service and Our Way Culture: As a team member, work collaboratively with Metro employees in a team-oriented environment Have an exceptional customer ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

data, and client-focused support within the legal sector. We pride ourselves on delivering accurate, confidential, and efficient services to clients while maintaining excellent customer care standards. Role We are seeking a motivated and organised Admin/Data Level 3 Apprentice to join our growing legal support team. This … role is ideal for someone looking to develop a career in legal administration, data handling, and customer service, with exposure to basic accounting and finance tasks. The successful candidate will receive structured training while gaining hands-on experience in a professional legal environment. Administrative & Data Duties: Accurately input ...

highly varied placement, you could support one of the many digital projects across the business, learning how we use data to understand customer behaviours, use insights from data to create new products and expand into new markets, and how we maximise the sales and profitability of our products. Customer Service: In Mira Service, you will have insight into the true voice of our end customers. In this rotation, you will gain an understanding of all aspects of the Service function and how data plays a critical part in us delighting our customers. In this placement ...

largest water and wastewater provider. You’ll gain hands‐on experience delivering accurate reporting, analysis, and insights that help drive decision‐making across Customer Service, Financial Customer Care, Wholesale, contributing to services that millions rely on. Role What you’ll be doing as a Data Analyst Apprentice … Closing Date Friday, 6th March 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications Maths and English GCSE, grade ...

largest water and wastewater provider. You’ll gain hands‐on experience delivering accurate reporting, analysis, and insights that help drive decision‐making across Customer Service, Financial Customer Care, Wholesale, contributing to services that millions rely on. Role What you’ll be doing as a Data Analyst Apprentice … Closing Date Friday, 6th March 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications Maths and English GCSE, grade ...

seeking two proactive and customer-focused IT Service Desk Apprentices to join our team in providing first line IT support for end users. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems … support tickets Troubleshooting and diagnosing technical issues for customers Keeping accurate records of work completed in our ticketing system Providing excellent levels of customer service via the telephone or by email Working closely with experienced colleagues to learn best practices and improve technical skills Full training and support ...

between sales, customers, and engineering — ensuring that once a lead is qualified, the journey from quoting to installation and invoicing is seamless. It combines customer communication, sales support, provisioning, scheduling, and operational coordination. Role The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident … managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks. If you want to be part of a team that continues to maintain our high level of customer service and satisfaction ...

Software Engineering Degree Apprentice, you’ll learn to configure solutions, write code in C#, TypeScript and React, and support customer solutions using Microsoft Power Platform. This will incorporate AI as a feature of the solution. Role An average week will include working with your team on customer projects … within a broader digital and technology apprenticeship, equipping learners to work across the full software development lifecycle. Monitoring the support queue and investigating any customer issues Configuring the Microsoft Platform Writing code to meet customer requirements Talking to customers and gathering customer requirements Training BSc (Hons) Digital ...

resolving user queries, delivering clear and timely communication, and ensuring a high standard of service. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute … continuous improvement of our support operations. The role will involve: Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner Accurately log, prioritise and classify support queries based on impact and urgency Resolve common customer issues independently using documented processes ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...

Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. Role As a Professional Services Apprentice … Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. This role is well suited to someone at an early ...

public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first … incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle ...

public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first … incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle ...

organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Duties will include: Customer Experience - working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products - working in product … Months Positions Available 2 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

career within our organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products- working in product … Months Positions Available 3 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

could be ideal for you. As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything … evolved into a true bolt-on logistics department, seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey. As AGL has grown and we welcome new expertise into our team, so does our reach — now supporting a diverse range of industries and sectors ...

checks and basic maintenance tasks Escalate complex issues to senior engineers when required Maintain clear notes and documentation for support tickets Deliver friendly, professional service to clients at all times Minimum Requirements Full UK driving licence with access to your own vehicle Some form of IT background (education, college … Microsoft Office apps, Adobe & Chrome etc. Desirable (But Not Essential) Any IT qualifications or ongoing studies Basic knowledge of networking or Microsoft 365 Customer service or client-facing experience Interest in cybersecurity or cloud technologies Training Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions ...

technology Basic understanding of computer systems and networks (desirable but not essential) Willingness to learn and follow instructions Good communication and customer service skills Organised, reliable, and able to work as part of a team Professional attitude when dealing with clients Training & Development: Enrolment on a Level … Closing Date Friday, 27th February 2026 Start Date Sunday, 1st March 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Patience Qualifications English GCSE, grade 4/ ...

central office Support Windows, Apple, and Chrome devices Assist with audio visual systems, device set-up, and software rollouts Keep accurate records in our service management and asset systems Provide friendly, clear customer service to colleagues and school teams Work with external partners when needed … Months Positions Available 1 Closing Date Tuesday, 17th February 2026 Start Date Sunday, 1st March 2026 Desired Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Administrative skills Team working Willingness to learn Curiousity Qualifications Maths and English GCSE, grade ...

incidents under supervision Working alongside senior engineers across EUC, infrastructure, and networks Escalating issues appropriately while maintaining clear communication with users Delivering a professional, customer-focused support experience What we’re looking for: While an interest in IT and networking is important, attitude and mindset matter more than technical … ethic, and the right attitude cannot. Desirable Skills & Attributes: Strong interest in IT, technology, and networking Confident and professional communication style Good interpersonal and customer service skills Clear written and verbal English Willingness to learn and take responsibility Personal Qualities: Positive attitude and strong work ethic Team player ...