1 to 25 of 60 Apprenticeship Customer Service Jobs in the UK

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues … Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large … organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the More ❯

Join E-Service (Europe) Ltd as an Apprentice Client Administrator and gain hands-on experience in business operations, customer service, and sales support. Learn key admin skills, work with industry-leading software, and develop your career in a fast-moving, tech-driven company. Role Develop professional communication skills—handling customer emails, phone calls and internal updates … Maintain accurate records and help manage filing systems Assist with creating reports using Excel and SAP Learn to prioritise and organise workloads in a fast-paced environment Help resolve customer queries and support the delivery of key business KPIs Training After passing the apprenticeship, the right candidate will progress within E-Service to become a Customer Service … Year 6 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Thursday, 30th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Team working Patience About the Employer E-SERVICE (EUROPE) LTD Founded in 2004, E-Service (Europe More ❯

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist … with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the … service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms for nontechnical More ❯

Evolving Networks Limited are looking for a new Customer Engagement Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We … careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. Role Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same. As our … Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem More ❯

escalate support tickets using AAG’s internal systems. They will gain exposure to tools such as TeamViewer and work closely with senior technicians to build real-world technical and customer service skills. Role Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision Support the implementation of multi-factor authentication and group policy application … log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks Configure and test new IT equipment including desktops, peripherals, routers … Duration 1 Year 3 Months Positions Available 1 Closing Date Saturday, 11th October 2025 Start Date Monday, 20th October 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Administrative skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer AAG I.T. SERVICES LTD AAG IT More ❯

IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities Service Desk and Technical Assistance: · First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue · Use the service desk software to … Communicate with school-based staff to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: ·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues · First line support for … hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks on supported infrastructure as directed by the service desk. · Test and change cables as required. (Network, USB, serial, parallel, etc) · Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service More ❯

while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first … and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification its your launchpad into the … IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with More ❯

an excellent opportunity for a motivated individual to join as a Level 3 IT Apprentice based in Leeds. This role provides hands-on experience supporting IT systems, assisting with customer service, and developing key technical skills in a real-world environment. The successful candidate will be part of a dedicated team, working on tasks such as troubleshooting, maintaining … gain Microsoft accreditations, with bonus incentives for additional qualifications. We are looking for someone with a strong passion for technology, good communication skills, and a desire to deliver excellent customer service. This apprenticeship is an ideal starting point for anyone eager to build a rewarding career in IT, with clear progression pathways available. In this role, youll work towards … to follow instructions and work both independently and as part of a team Strong problem-solving skills Minimum Grade 4 Maths and 5 English A desire to deliver excellent customer service and support Good verbal and written communication skills Salary, Hours?&?Benefits: Monday - Friday 9:00 AM - 5:30 PM (37.5 hours pw) £15,000 - £17,000 Per More ❯

they offer innovative ICT solutions, hardware, and software tailored to the education sector. From IT help desks to on-site support and installations, they provide the right level of service to meet our customers needs. They are now looking for a passionate and dedicated IT enthusiast to join their growing team as an IT Apprentice. This apprenticeship is the … month drinks) Ongoing training and career development opportunities Desired Qualities, Skills and Knowledge: Passion for IT, problem-solving, and staying up to date with technology advancements. Strong communication and customer service skills. Experience with building PCs, hardware installations, and software deployment is beneficial. Ability to work independently and as part of a team. Required Grades - Maths 4/… time classes with our expert trainers and self-paced courses created by industry specialists. Expert:Microsoft 365 Fundamentals (MS-900 Microsoft 365 Fundamentals) Bespoke:Problem Solving & Innovation; IT Helpdesk Customer Service Fundamentals Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an More ❯

effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources. The Support Desk Co-ordinator is also responsible for maintaining customer awareness and progress of nominated Incidents. The Support Desk Co-ordinator must be highly organised to manage their workload Tasking of Field Engineers: Effective Allocation of Fault Calls to … Field Engineers within a pre-defined geographic area Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments Parts Ordering: Effective utilisation of Logistics resources to meet cost targets Maintaining Customer awareness of Incident progress: Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer … Year 6 Months Positions Available 1 Closing Date Thursday, 23rd October 2025 Start Date Monday, 27th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Full UK driving licence Willingness to learn Able to work independently Responsible Positive attitude Motivated Passion for More ❯

apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers, including individuals or teams working remotely from … or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next More ❯

an Apprentice IT Support Technician. You will be the first contact point of a Technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first-line technical support to internal users via phone, email, and in person Assist in diagnosing and … and system upgrades Adhering to the systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company approved communication and collaboration systems Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service Reviewing appropriate operational procedures, documentation, and management guides with a view … Year 4 Months Positions Available 1 Closing Date Friday, 31st October 2025 Start Date Monday, 3rd November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Team working Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer AXON-IT.COM LTD Microsoft has More ❯

holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some of the most exciting technology shaping the future of customer experience. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job … Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Create and update support tickets on our Support … laptops and peripheral equipment. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written and spoken English. Be technically More ❯

We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Role Logging and triaging tickets … to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer We are hopeful … hour lunch break. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Thursday, 9th October 2025 Start Date Thursday, 16th October 2025 Desired Skills Communication skills Customer care skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer EXTECH LTD Extech More ❯

on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: · Respond to and resolve incoming incidents and service requests via phone, email, or More ❯

to resolution. Delivering technical support for both digital imaging solutions and general IT services. Assisting with data and database migrations for customers Coordinating and assisting with software installations and customer training sessions. Working collaboratively with the wider support team to deliver an excellent customer experience. Occasionally attending customer sites with senior members of staff to gain field … and Knowledge Genuine enthusiasm for technology and problem-solving Strong passion for building a long-term career in the IT industry Confident communication skills, both verbal and written Excellent customer service approach with a friendly, professional manner Good attention to detail when completing tasks and following processes Ability to work effectively as part of a team, while also More ❯

curve. We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and … KPIs Collaborating with colleagues to resolve customer issues Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems Your AAT studies will build your knowledge of finance processes This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence … and enhancing the overall customer experience Training Finance/Accounts Assistant Level 2: One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2 Functional Skills if required So the roles this can lead too in our business – Dynamics Pre-Sales Dynamics Junior Consultant Dynamics Support Dynamics Modern Workplace Apprenticeship Standard Accounts or More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Monday, 6th October 2025 Start Date Tuesday, 7th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

We provide full wrap around services for heat networks, including both fully managed and software-as-a service only solutions. We are unique in the market in providing products, software and fully managed services to support heat networks, including design, commissioning, retrofitting, billing, efficiency and maintenance management for providers. Role Respond promptly and professionally to incoming service requests … reactive engineer visits based on availability, skill sets, and location. Keep customers updated on job progress, estimated response times, and resolutions. Training This course will be deliverd monthly online. Customer Services Manager. Apprenticeship Standard Customer service specialist (level 3) Training Provider NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT) Working Week Monday - Friday 8am - 5pm with an hour … Essential) Maths GCSE, grade 4 (Essential) About the Employer EVINOX SERVICES LTD Evinox provides full wrap around services for heat networks, including both fully managed and software-as-a service only solutions. We are unique in the market in providing products, software and fully managed services to support heat networks, including design, commissioning, retrofitting, billing, efficiency and maintenance management More ❯

sure we are always available to help when needed. Acts as a routine contact point for customers, receiving and handling requests for support Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Maintains records, informs users … and other resources to resolve issues Many members of our team are ex-apprentices and this role has the potential to develop into a number of other technical or customer-facing roles and will include on the job training to support your apprenticeship and development of new skills. Training Customer Services Manager Apprenticeship Standard Customer service … Year 3 Months Positions Available 1 Closing Date Sunday, 28th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FORFRONT LIMITED Forfront is an More ❯

the country. What you’ll gain A nationally recognised [insert qualification, e.g., Level 3 IT Support Technician Apprenticeship. Practical experience in a manufacturing IT environment. Skills in IT support, customer service, and technical problem-solving. Guidance from experienced IT professionals. Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from … Year 6 Months Positions Available 1 Closing Date Friday, 24th October 2025 Start Date Thursday, 30th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade 4/C and … tipping, construction, waste and environmental services industries. Starting off in East London over 50 years ago, we have built our reputation on an unswerving commitment to quality, excellence and service in everything that we do. Whether in product design, specification, manufacture, finish, delivery, customer relations or after sales support, we strive not only to be the best, but More ❯

technologies along with an opportunity to learn core IT skills and support various software that are integral to the day to day running of Lincolns Inn. Role Providing excellent customer service through in-person, telephone and IT Helpdesk communications First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required … Year 5 Months Positions Available 1 Closing Date Monday, 29th September 2025 Start Date Monday, 13th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Team working Self motivated Ability to absorb and apply Qualifications Any 3 subjects GCSE, grade 4 (Essential) English GCSE, grade 4 (Essential More ❯

the company (this may be in person or over the phone/remotely). Testing new technology. Repairing and replacing equipment as necessary. Responding in a timely manner to service issues and requests. Logging customer queries/issues in the company ticketing system promptly. Full training and support will be provided by your workplace mentor and from the … collaborate with colleagues and support the wider team. Adaptability: Willingness to learn new technologies and processes as the business evolves. Attention to detail: Ensuring accurate configuration, updates, and documentation. Customer service mindset: Professional, polite, and patient when assisting users. Salary, Hours?&?Benefits: £18,000 per annum Monday to Friday 9am-5pm 21 Days plus Bank Holidays Company Christmas More ❯

motivated and enthusiastic apprentice to join our team. As part of your apprenticeship, you’ll also receive structured training and mentoring to help you develop your professional skills. Sales & Customer Support: Assist with quoting, invoicing, and processing orders. Support the sales team with cold calling and onboarding new accounts. Organise and book virtual and face-to-face meetings with … clients. Provide excellent customer service across all channels. Stock Management: Add new stock items, update pricing, and maintain accuracy across systems. Track and adjust sold units to keep records up to date. Ecommerce & Marketing: List products across multiple online platforms and ensure details are accurate. Monitor and update stock availability online. Support digital marketing activities, including campaigns, promotions … and social media. Collaboration & Operations: Liaise with other departments to ensure smooth order fulfilment and customer satisfaction. Contribute to cross-team projects that enhance customer experience. Training On-the-job training in the workplace Taught sessions via New College Swindon Opportunity for a permanent role with the company. Apprenticeship Standard Multi-channel marketer (level 3) Training Provider NEW More ❯