Customer Service Jobs

Customer Service
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 19 June 2024, comparing them to the same period in the previous two years.

6 months to
19 Jun 2024
Same period 2023 Same period 2022
Rank 29 48 64
Rank change year-on-year +19 +16 -8
Permanent jobs citing Customer Service 6,830 5,290 9,163
As % of all permanent jobs advertised in the UK 6.22% 5.72% 5.30%
As % of the Processes & Methodologies category 7.52% 5.99% 5.53%
Number of salaries quoted 4,753 3,209 4,683
10th Percentile £22,523 £23,750 £22,500
25th Percentile £25,250 £28,000 £27,000
Median annual salary (50th Percentile) £32,000 £35,000 £38,000
Median % change year-on-year -8.57% -7.89% +4.11%
75th Percentile £47,500 £55,620 £55,000
90th Percentile £62,500 £70,300 £67,500
UK excluding London median annual salary £30,000 £33,500 £35,000
% change year-on-year -10.45% -4.29% +3.55%

All Process and Methodology Skills
UK

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 90,810 88,242 165,721
As % of all permanent jobs advertised in the UK 82.65% 95.42% 95.92%
Number of salaries quoted 62,635 53,650 83,244
10th Percentile £29,750 £33,818 £33,500
25th Percentile £40,000 £45,000 £43,896
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +8.81%

Customer Service
Job Vacancy Trend

Job postings citing Customer Service as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Service in the UK

Customer Service
Salary Trend

3-month moving average salary quoted in jobs citing Customer Service.

Salary trend for Customer Service in the UK

Customer Service
Salary Histogram

Salary distribution for jobs citing Customer Service over the 6 months to 19 June 2024.

Salary histogram for Customer Service in the UK

Customer Service
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK over the 6 months to 19 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +22 6,176 £32,000 -8.57% 2,603
UK excluding London +15 5,739 £30,000 -10.45% 2,293
Work from Home +10 1,577 £39,066 -8.08% 734
Midlands +29 1,407 £29,500 -21.33% 422
South East +7 1,373 £30,000 -9.09% 585
North of England +27 1,273 £30,073 -2.99% 601
West Midlands +30 958 £30,000 -25.00% 246
London -2 884 £43,000 +2.99% 527
North West +20 624 £30,147 -2.75% 307
South West +4 613 £30,000 -8.26% 323
East of England +18 601 £29,500 -4.84% 267
Yorkshire +43 496 £30,000 -7.69% 213
East Midlands +16 443 £29,000 -6.45% 176
Scotland -44 294 £39,500 -1.25% 132
North East +3 153 £29,500 -23.87% 88
Wales +30 142 £28,000 -9.68% 73
Northern Ireland -21 25 £30,000 -40.00% 28
Isle of Man - 9 £37,000 - 2
Channel Islands +1 4 £85,000 +142.86%

Customer Service
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 397 (5.81%) SharePoint
2 367 (5.37%) Microsoft Exchange
3 51 (0.75%) CMS
4 50 (0.73%) IIS
5 44 (0.64%) nginx
6 42 (0.61%) Confluence
7 36 (0.53%) Camunda
8 13 (0.19%) WordPress
9 12 (0.18%) SAS
10 10 (0.15%) Apache
10 10 (0.15%) Oracle SOA Suite
11 8 (0.12%) Anypoint
11 8 (0.12%) Appian
11 8 (0.12%) Exchange Server 2013
11 8 (0.12%) Moodle
11 8 (0.12%) WebSphere
12 5 (0.073%) ArcGIS
12 5 (0.073%) Exchange Server 2010
13 4 (0.059%) Blackberry Enterprise Server
13 4 (0.059%) Tomcat
Applications
1 1,270 (18.59%) Microsoft Office
2 537 (7.86%) Microsoft Excel
3 93 (1.36%) Microsoft PowerPoint
4 58 (0.85%) Spreadsheet
5 21 (0.31%) Microsoft Project
6 18 (0.26%) Trello
7 17 (0.25%) MS Visio
8 8 (0.12%) Photoshop
9 7 (0.10%) Adobe Creative Suite
9 7 (0.10%) AutoCAD
10 6 (0.088%) LightWave 3D
11 4 (0.059%) Adobe Illustrator
11 4 (0.059%) Chatbot
11 4 (0.059%) EPLAN
12 3 (0.044%) InDesign
13 2 (0.029%) Autodesk Inventor
13 2 (0.029%) Fusion 360
13 2 (0.029%) Revit
13 2 (0.029%) SOLIDWORKS
14 1 (0.015%) MicroStation
Business Applications
1 185 (2.71%) Dynamics CRM
2 41 (0.60%) NEC Housing
3 22 (0.32%) Salesforce CRM
4 21 (0.31%) SAP S/4HANA
5 18 (0.26%) NetSuite
5 18 (0.26%) Remedy ITSM
5 18 (0.26%) Sage 200
6 16 (0.23%) iTrent
7 13 (0.19%) Dynamics NAV
7 13 (0.19%) Infor SunSystems
8 12 (0.18%) Oracle Receivables
8 12 (0.18%) Unit4 Business World
9 11 (0.16%) Dynamics AX
10 10 (0.15%) Shopify
11 9 (0.13%) Oracle General Ledger
12 8 (0.12%) SAP HR
13 6 (0.088%) Oracle Payables
13 6 (0.088%) Oracle Subledger Accounting
13 6 (0.088%) Sage CRM
13 6 (0.088%) SAP ERP
Cloud Services
1 1,529 (22.39%) Microsoft 365
2 987 (14.45%) Azure
3 281 (4.11%) Power Platform
4 280 (4.10%) Entra ID
5 255 (3.73%) Dynamics 365
6 182 (2.66%) AWS
7 175 (2.56%) Power Automate
8 139 (2.04%) SaaS
9 120 (1.76%) PowerApps
10 104 (1.52%) OneDrive
11 83 (1.22%) Azure DevOps
12 55 (0.81%) Mimecast
13 44 (0.64%) IBM Cloud
13 44 (0.64%) OpenShift
14 43 (0.63%) Azure Logic Apps
14 43 (0.63%) Serverless
15 39 (0.57%) Cloud Computing
16 38 (0.56%) WhatsApp
17 31 (0.45%) Google Workspace
18 28 (0.41%) GCP
Communications & Networking
1 460 (6.73%) Firewall
2 302 (4.42%) DNS
3 272 (3.98%) LAN
4 263 (3.85%) TCP/IP
5 242 (3.54%) WAN
6 233 (3.41%) DHCP
7 229 (3.35%) VPN
8 204 (2.99%) Wi-Fi
9 184 (2.69%) Wireless
10 175 (2.56%) Internet
11 136 (1.99%) VoIP
12 90 (1.32%) VLAN
13 82 (1.20%) Network Security
14 79 (1.16%) Remote Desktop
15 58 (0.85%) MPLS
15 58 (0.85%) SAN
16 55 (0.81%) Intranet
17 53 (0.78%) Broadband
18 46 (0.67%) WLAN
19 45 (0.66%) OSPF
Database & Business Intelligence
1 279 (4.08%) SQL Server
2 160 (2.34%) Power BI
3 66 (0.97%) Oracle Database
4 62 (0.91%) SQL Server Integration Services
5 54 (0.79%) MySQL
6 49 (0.72%) SQL Server Reporting Services
7 48 (0.70%) MongoDB
8 44 (0.64%) Amazon RDS
9 34 (0.50%) PostgreSQL
10 32 (0.47%) Relational Database
10 32 (0.47%) SQL Server Analysis Services
11 27 (0.40%) Oracle Database 12c
12 21 (0.31%) BusinessObjects
12 21 (0.31%) GIS
13 17 (0.25%) Azure SQL Database
14 12 (0.18%) Data Warehouse
15 11 (0.16%) Geospatial Data
15 11 (0.16%) MariaDB
15 11 (0.16%) Tableau
16 9 (0.13%) DTS
Development Applications
1 128 (1.87%) JIRA
2 56 (0.82%) Git
3 28 (0.41%) Jasmine
3 28 (0.41%) Karma Test Runner
4 21 (0.31%) Jenkins
5 13 (0.19%) Robot Framework
6 12 (0.18%) Visual Studio
7 10 (0.15%) MSI
8 9 (0.13%) AdminStudio
9 8 (0.12%) InstallShield
9 8 (0.12%) Maven
9 8 (0.12%) PowerBuilder
10 6 (0.088%) Mercurial
10 6 (0.088%) SQL Server Management Studio (SSMS)
11 5 (0.073%) IBM UrbanCode
11 5 (0.073%) webpack
12 3 (0.044%) Bitbucket
12 3 (0.044%) GitLab
12 3 (0.044%) GoCD
12 3 (0.044%) Octopus Deploy
General
1 3,435 (50.29%) Social Skills
2 997 (14.60%) Finance
3 948 (13.88%) Analytical Skills
4 771 (11.29%) Retail
5 722 (10.57%) Organisational Skills
6 404 (5.92%) Inclusion and Diversity
7 354 (5.18%) Presentation Skills
8 307 (4.49%) Legal
9 299 (4.38%) Marketing
10 296 (4.33%) Telecoms
11 257 (3.76%) Military
12 256 (3.75%) Public Sector
13 214 (3.13%) Law
14 174 (2.55%) Manufacturing
15 165 (2.42%) Influencing Skills
16 142 (2.08%) Billing
17 118 (1.73%) Local Government
18 113 (1.65%) Banking
19 92 (1.35%) Back Office
19 92 (1.35%) Documentation Skills
Job Titles
1 1,071 (15.68%) Analyst
2 849 (12.43%) IT Support
3 558 (8.17%) Support Engineer
4 436 (6.38%) Senior
5 373 (5.46%) IT Engineer
6 338 (4.95%) Lead
7 333 (4.88%) Support Analyst
8 331 (4.85%) IT Technician
9 317 (4.64%) Consultant
10 314 (4.60%) Service Analyst
11 307 (4.49%) Technical Support
12 293 (4.29%) Support Technician
13 292 (4.28%) Administrator
14 287 (4.20%) Service Desk Analyst
15 284 (4.16%) IT Support Engineer
16 279 (4.08%) 1st Line Support
17 270 (3.95%) Graduate
18 250 (3.66%) Developer
19 247 (3.62%) IT Analyst
20 231 (3.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 181 (2.65%) .NET
2 104 (1.52%) HTML
3 88 (1.29%) CSS
4 81 (1.19%) XML
5 78 (1.14%) React
6 77 (1.13%) JSON
7 54 (0.79%) Web Services
8 52 (0.76%) Node.js
9 51 (0.75%) AngularJS
10 50 (0.73%) ASP.NET
10 50 (0.73%) REST
11 39 (0.57%) SOAP
12 36 (0.53%) KeystoneJS
12 36 (0.53%) Swagger
13 33 (0.48%) HTML5 Canvas
13 33 (0.48%) Sass
14 28 (0.41%) RxJS
14 28 (0.41%) XML Schema
15 25 (0.37%) .NET Core
16 20 (0.29%) HTML5
Miscellaneous
1 612 (8.96%) Onboarding
2 568 (8.32%) Self-Motivation
3 360 (5.27%) Driving Licence
4 299 (4.38%) Management Information System
5 144 (2.11%) Video Conferencing
6 141 (2.06%) Data Centre
7 109 (1.60%) Digital Signage
8 89 (1.30%) Video\Live Streaming
9 88 (1.29%) Smartphone
10 80 (1.17%) Product Ownership
10 80 (1.17%) Social Media
11 68 (1.00%) CCTV
12 62 (0.91%) EPoS
13 61 (0.89%) e-Learning
14 60 (0.88%) Replication
15 56 (0.82%) Hybrid Cloud
16 54 (0.79%) Public Cloud
17 53 (0.78%) NHS
18 52 (0.76%) Enterprise Software
19 47 (0.69%) Blockchain
Operating Systems
1 1,526 (22.34%) Windows
2 546 (7.99%) Windows Server
3 484 (7.09%) Windows 10
4 223 (3.27%) Linux
5 151 (2.21%) Apple iOS
6 149 (2.18%) Android
7 132 (1.93%) Mac OS
8 119 (1.74%) Windows Server 2019
9 111 (1.63%) Windows Server 2016
10 93 (1.36%) Windows Server 2012
11 79 (1.16%) Windows 7
12 57 (0.83%) Unix
13 37 (0.54%) Mac OS X
14 26 (0.38%) Windows 8
15 24 (0.35%) Red Hat Enterprise Linux
16 22 (0.32%) CentOS
16 22 (0.32%) Windows Server 2008
17 18 (0.26%) VMS
18 17 (0.25%) VyOS
19 12 (0.18%) Ubuntu
Processes & Methodologies
1 2,008 (29.40%) Problem-Solving
2 908 (13.29%) ITIL
3 741 (10.85%) Continuous Improvement
4 596 (8.73%) Customer Experience
5 559 (8.18%) Mentoring
6 546 (7.99%) Data Analysis
7 507 (7.42%) Project Management
8 493 (7.22%) CRM
9 492 (7.20%) Agile
9 492 (7.20%) Service Delivery
10 486 (7.12%) Mathematics
11 430 (6.30%) Service Management
12 424 (6.21%) Logistics
13 412 (6.03%) Time Management
14 387 (5.67%) Process Improvement
15 343 (5.02%) ITSM
16 312 (4.57%) Project Delivery
17 289 (4.23%) Line Management
18 273 (4.00%) Change Management
19 272 (3.98%) Coaching
Programming Languages
1 472 (6.91%) SQL
2 234 (3.43%) JavaScript
3 225 (3.29%) C#
4 156 (2.28%) PowerShell
5 121 (1.77%) Java
6 105 (1.54%) Python
7 64 (0.94%) T-SQL
8 56 (0.82%) TypeScript
9 51 (0.75%) Bash
10 44 (0.64%) VB
11 42 (0.61%) VB.NET
12 40 (0.59%) C++
12 40 (0.59%) PHP
13 36 (0.53%) Lua
14 28 (0.41%) VB6
15 24 (0.35%) R
16 22 (0.32%) PL/SQL
17 19 (0.28%) C
18 11 (0.16%) Perl
19 10 (0.15%) Ruby
Qualifications
1 1,404 (20.56%) Degree
2 370 (5.42%) DBS Check
3 323 (4.73%) Security Cleared
4 288 (4.22%) Microsoft Certification
5 257 (3.76%) HNC
6 156 (2.28%) Cisco Certification
7 146 (2.14%) A+ Certification
8 132 (1.93%) SC Cleared
9 126 (1.84%) MCP
10 117 (1.71%) CCNA
11 106 (1.55%) Computer Science Degree
12 84 (1.23%) DV Cleared
13 78 (1.14%) ITIL Certification
14 70 (1.02%) Master's Degree
15 67 (0.98%) Azure Certification
16 62 (0.91%) Network+ Certification
17 60 (0.88%) MCSE
18 44 (0.64%) BPSS Clearance
18 44 (0.64%) ITIL Foundation Certificate
19 41 (0.60%) CCNP
Quality Assurance & Compliance
1 699 (10.23%) SLA
2 166 (2.43%) GDPR
3 163 (2.39%) QA
4 104 (1.52%) ISO/IEC 27001
5 64 (0.94%) Accessibility
6 61 (0.89%) Cyber Essentials
7 45 (0.66%) ISO 9001
8 27 (0.40%) Data Quality
9 23 (0.34%) PMO
10 15 (0.22%) NIST
11 11 (0.16%) Cyber Essentials PLUS
11 11 (0.16%) Sarbanes-Oxley
12 9 (0.13%) NEBOSH
12 9 (0.13%) PCI DSS
13 6 (0.088%) Disclosure Scotland
13 6 (0.088%) GAAP
13 6 (0.088%) IFRS
13 6 (0.088%) ISO 14001
14 5 (0.073%) COSHH
14 5 (0.073%) NCSC
System Software
1 1,113 (16.30%) Active Directory
2 252 (3.69%) VMware Infrastructure
3 240 (3.51%) Hyper-V
4 64 (0.94%) Docker
5 61 (0.89%) Firmware
6 45 (0.66%) vSphere
7 36 (0.53%) Virtual Desktop
8 33 (0.48%) VMware ESXi
9 22 (0.32%) Virtual Servers
10 20 (0.29%) Virtual Machines
11 19 (0.28%) Terminal Services
12 17 (0.25%) XenApp
13 16 (0.23%) XenDesktop
14 12 (0.18%) VMware Workstation
15 10 (0.15%) KVM
15 10 (0.15%) Microsoft App-V
16 4 (0.059%) Microsoft Virtual Server
16 4 (0.059%) vCloud
17 3 (0.044%) VMware Server
18 2 (0.029%) Terminal Server
Systems Management
1 247 (3.62%) Microsoft Intune
2 155 (2.27%) SCCM
3 54 (0.79%) WSUS
4 51 (0.75%) Kubernetes
5 28 (0.41%) Ansible
6 23 (0.34%) Terraform
7 18 (0.26%) FortiGate
7 18 (0.26%) Jamf Pro
8 16 (0.23%) Autotask
9 15 (0.22%) AirWatch
10 11 (0.16%) Sysprep
10 11 (0.16%) vCenter Server
11 10 (0.15%) Active Directory Federation Services
11 10 (0.15%) Nagios
11 10 (0.15%) Nessus
12 9 (0.13%) Failover Clustering
12 9 (0.13%) Icinga
12 9 (0.13%) Progress Chef
13 8 (0.12%) Single Sign-On
14 7 (0.10%) Microsoft Data Protection Manager
Vendors
1 2,388 (34.96%) Microsoft
2 382 (5.59%) VMware
3 274 (4.01%) Cisco
4 166 (2.43%) ServiceNow
5 154 (2.25%) SAP
6 145 (2.12%) Citrix
7 139 (2.04%) Oracle
8 132 (1.93%) Apple
9 117 (1.71%) Dell
10 106 (1.55%) IBM
11 94 (1.38%) HP
12 89 (1.30%) Fortinet
13 88 (1.29%) Google
14 85 (1.24%) Salesforce
15 71 (1.04%) Veeam
16 66 (0.97%) Sophos
17 64 (0.94%) Red Hat
18 59 (0.86%) Juniper
19 56 (0.82%) NetApp
20 55 (0.81%) EMC