3 of 3 Apprenticeship ISO 9001 Jobs in the UK

service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support … polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms for nontechnical users ISO 27001 Responsibilities: Follow company information security policies and procedures Handle data and information responsibly, maintaining confidentiality and security Report any suspected security risks or incidents to the appropriate team … member ISO 9001 (Quality Management) Responsibilities Work in line with company quality standards and processes Ensure accurate logging and documentation of tickets Suggest improvements to processes as knowledge and confidence grow Documentation and Knowledge Sharing: Help maintain up-to-date documentation of incidents and solutions Contribute to the service desk knowledge base by recording solutions under supervision Team More ❯

Support continuous improvement initiatives, including digital transformation and system enhancements. Maintain data security and confidentiality protocols while ensuring compliance with all TDM policies, procedures, and legal responsibilities, including safeguarding, ISO9001, Data Protection, Cyber Essentials, and confidentiality standards. Perform any other duties as directed by your line manager and/or a Director. Training Digital Support Technician Level 3 Apprenticeship Standard More ❯

the UK GDPR. Any other duties as directed by your line manager and/or a director. Ensure compliance with all TDM policies, procedures and legal responsibilities, including safeguarding, ISO9001, Confidentiality, Data Protection and Cyber Essentials. Training Potential to progress into a full-time position and continue onto a Level 6 Degree Apprenticeship. Apprenticeship Standard Information communications technician (level More ❯