Apprentice 1st Line IT Support Analysts
- Hiring Organisation
- UK CONNECT LIMITED
- Location
- Cody Technology Park, Ively Road, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,800 a year
Connect seeks an apprentice 1st Line IT Support Analyst for all technical customer support, to help enhance our growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. Role … stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution ...