4 of 4 Apprenticeship IT Support Technician Jobs in the UK

Do you have a passion for IT and problem-solving? Join Trinity House as a Level 3 IT Apprentice and gain hands-on experience supporting staff and maintaining systems across the organisation. A two-year programme to develop your technical skills and kick-start your IT career. Role Technical duties: Learn how to carry out technical IT duties as required and directed Undertake training to participate in the IT support function as part of the Service Desk framework and IT Service level Agreement (SLA). Front line support Undertake training to provide front/first line support service to end users on software and hardware related problems Provide first line and … second-line support where required and as development allows. Data and communications network Understand the fundamentals of computer networking Support the monitoring and maintenance of the Data and Communications Training Digital Support Technician Level 3 Apprenticeship Standard Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model More ❯

1st Line IT Support Apprentice based in Harlow. Supporting local businesses within a 10-mile radius of the office supporting customers both onsite and remote from the office location. Role Be a friendly face of IT while users are experiencing problems. Taking requests from users via in email, ticketing system, telephone and in person Logging full details … of time and work undertaken to ticketing system Completing initial troubleshooting in a timely manner Monitor the Support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advice with Ad-Hoc IT requirements from clients Diagnose and resolve hardware and software faults System health checks Software and App support Travel to visit other business to help with IT Support Travel to other business to collect equipment from customer sites Install Hardware on clients sites Install infrastructure wiring on clients sites Undertake other such duties as may be reasonably More ❯

As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLA’s. Role As an IT Engineer Apprentice, your main roles and responsibilities will include: Being trained on, accessing and using established processes and … tools to support customers Giving direct customer support via phone and email Using the ticket platform and escalation process for tracking and escalating issues Carrying out problem diagnosis following established processes Making analysis and recommendations against client requirements Applying the company’s and the client’s security policies across all activities Working on hardware, software and network cabling … Training Entrust IT has a long-established record of hiring graduate apprentices into full-time roles. Apprenticeship Standard Information communications technician (level 3) Training Provider LIFETIME TRAINING GROUP LIMITED Working Week Monday to Friday, between 09:30-18:00. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 9th January 2026 Start Date Friday, 16th More ❯

As part of our Global Technical Operations Team, you’ll learn how to deliver high-quality technical support and break-fix services to ISDM’s managed service customers. You’ll work closely with experienced engineers and the Service Desk Lead to gain hands-on experience across video conferencing, audio-visual, and collaboration technologies. Role Assist the Service Desk team … in responding to customer support queries via phone, webchat, or video call. Learn how to log, track and update support cases in systems such as ASM or ServiceNow. Shadow engineers to understand fault diagnosis and basic troubleshooting steps. Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms. Help monitor and … maintain customer systems to ensure consistent performance. Participate in preventative maintenance activities under supervision. Learn how to prepare and deliver clear handovers to ensure continuity between shifts. Support with admin tasks such as updating customer documentation, asset lists, and reports. Training Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their More ❯