4 of 4 Apprenticeship IT Support Technician Jobs in the UK

Do you have a passion for IT and problem-solving? Join Trinity House as a Level 3 IT Apprentice and gain hands-on experience supporting staff and maintaining systems across the organisation. A two-year programme to develop your technical skills and kick-start your IT career. Role Technical duties: Learn how to carry out technical IT duties as required and directed Undertake training to participate in the IT support function as part of the Service Desk framework and IT Service level Agreement (SLA). Front line support Undertake training to provide front/first line support service to end users on software and hardware related problems Provide first line and … second-line support where required and as development allows. Data and communications network Understand the fundamentals of computer networking Support the monitoring and maintenance of the Data and Communications Training Digital Support Technician Level 3 Apprenticeship Standard Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model More ❯

1st Line IT Support Apprentice based in Harlow. Supporting local businesses within a 10-mile radius of the office supporting customers both onsite and remote from the office location. Role Be a friendly face of IT while users are experiencing problems. Taking requests from users via in email, ticketing system, telephone and in person Logging full details … of time and work undertaken to ticketing system Completing initial troubleshooting in a timely manner Monitor the Support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advice with Ad-Hoc IT requirements from clients Diagnose and resolve hardware and software faults System health checks Software and App support Travel to visit other business to help with IT Support Travel to other business to collect equipment from customer sites Install Hardware on clients sites Install infrastructure wiring on clients sites Undertake other such duties as may be reasonably More ❯

emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership … of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools … for tickets, ensuring regular status updates are communicated to the customer Identify and report any potential service breach to the Service Desk Management Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

As part of our Global Technical Operations Team, you’ll learn how to deliver high-quality technical support and break-fix services to ISDM’s managed service customers. You’ll work closely with experienced engineers and the Service Desk Lead to gain hands-on experience across video conferencing, audio-visual, and collaboration technologies. Role Assist the Service Desk team … in responding to customer support queries via phone, webchat, or video call. Learn how to log, track and update support cases in systems such as ASM or ServiceNow. Shadow engineers to understand fault diagnosis and basic troubleshooting steps. Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms. Help monitor and … maintain customer systems to ensure consistent performance. Participate in preventative maintenance activities under supervision. Learn how to prepare and deliver clear handovers to ensure continuity between shifts. Support with admin tasks such as updating customer documentation, asset lists, and reports. Training Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their More ❯