5 of 5 Apprenticeship ITSM Jobs in the UK

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. Role Provide on-site field support ...

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

become responsible for various aspects including, but not limited to the following: Working towards the following responsibilities: Support and mature the governance framework across ITSM processes such as Incident, Problem, Change, Capacity etc. Coordinate and maintain risk and sustainability routines, ensuring all reviews, actions, and reports are completed on time ...

range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) Keeping accurate records of all site information using IT service management tools Providing excellent customer service to end users, such as staff & students Ensuring service level agreements are met Promptly completing any admin paperwork/documentation Throughout ...

service and contributing to the overall success of our IT support function. Role To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations … following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately Troubleshooting/repairing desktop PC's, laptops, and installations To carry out user administration (e.g., new starter account creation/leaver) To provide ...