IT Service Desk Apprentice
- Hiring Organisation
- Brunel University
- Location
- Brunel University London, Uxbridge, Middlesex, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices Role Responsible for executing day to day service requests and incident resolution with … and services with full support and guidance from the Digital Customer Services team. Ensure compliance with relevant policies such as Identity and Access Management and Brunel Acceptable Use by all users and by self when undertaking support activities Training ICT (Information Communications Technician) Level ...