2 of 2 Apprenticeship Incident Management Jobs in the UK

Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with … ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request … Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...