5 of 5 Apprenticeship Mac OS Jobs in the UK

guides, via our helpdesk. What You Will Learn Customer service and communication skills in an IT context Basics of hardware, common operating systems (Windows, macOS, ChromeOS) Understanding the role of an IT helpdesk and ticket management Device lifecycle basics, setup, support, and decommissioning Introduction to software like Google Workspace More ❯

needs. You will be working directly with our clients and will be exposed to the latest & greatest technologies including: Microsoft 365, Azure, Intune, Windows, macOS, desktop & server management tools and networking products. Key Responsibilities Monitoring security queue Ensure all tickets are updated daily Understand and follow the escalations procedures More ❯

Passion for IT Basic knowledge of Microsoft Operating System Basic knowledge of Office 365 applications, Outlook, Word, Excel, PowerPoint, etc Basic knowledge of Apple MacOS and iOS Basic knowledge of standard Anti-Virus & Firewalls Patience and professionalism when assisting end users Ability to meet deadlines Willingness to learn new More ❯

software problems. Assist users with connectivity issues related to LAN, TCP/IP, VPN, and other network configurations. Maintain and configure computer systems, including Mac OS and Linux environments. Utilise SCCM for software deployment and management across the organisation. Analyse system performance and recommend improvements or upgrades as More ❯

email, and remote tools like ISL. Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365. Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android. Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met. Setting up and maintaining hardware including networks … Essential: A clean UK driving licence and DBS check (required for visiting schools and client sites). Desirable: Familiarity with Windows and/or Mac computers. An interest in IT ticketing systems and remote desktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs More ❯