2 of 2 Apprenticeship Proactive Monitoring Jobs in the UK

staff when needed Implementing IT changes that have been approved via change control process Keep databases of software and assets up-to-date Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early Creating, configuring and removing user accounts and attributed systems such as telephony Administer ...

liaison between customers and other support teams to facilitate issue resolution Document resolution procedures and update the knowledge base Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients Ensure that all system changes follow ...