UNIT 12 THE LINKS, RAYNHAM RAOD, BISHOPS STORTFORD, HERTS, England
GENMAR (UK) LTD
opportunity for an IT Support Apprentice with Genmar IT in Bishops Stortford Herts. Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment. Role You will be working alongside the team of currently, 9 support staff. Taking support tickets from … customers, communising with the users, listening, and resolving their issues by remote access via their RMM and tracking system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work … closely together providing a great working environment. Training Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be more »
IT Support Technician handles the first-level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the client is informed of what to expect every step of the way, also escalating issues … a first point of contact for customers through our helpdesk, be that via phone, email or chat. - Delight our Clients with a Friendly, Quick and Helpful Experience. - Provide the Client with basic remote troubleshooting. USE OF IN HOUSE TICKETING SYSTEM - Use an in-house Ticketing System to work on and … resolve Helpdesk Tickets & Service Requests. - Managing and recording all work through our Ticketing System. - Make sure that Client Documentation is well maintained. - Split tickets that have several issues into their own individual ticket - Make sure that tickets aren't "stale" throughout the process. USE OF OUR MONITORING & MANAGEMENT TOOL - Review more »
The apprentice will be tasked with sending regular reports using tools like our Security Awareness Training platform, Vulnerability Management tool and conducting various scans to assess security posture. Role A IT and Security Apprentice is an integral part of the security team, responsible for a variety of tasks that ensure … the protection and integrity of data and systems. The apprentice will be tasked with sending regular reports using tools like our Security Awareness Training platform, Vulnerability Management tool and conducting various scans to assess security posture. They will also be responsible for the setup and configuration of security solutions, ensuring … framework. Additionally, the apprentice will be providing administrative support to the financial operations related to cyber security services. They will assist in the automation and maintenance of various tools streamlining processes to enhance operational efficiency. The role extends to vulnerability management, where the apprentice will identify, evaluate, and address security more »
across the UK. We are looking for an IT apprentice to join our growing team. This role offers you the opportunity to develop knowledge and skills around network equipment, cyber security best practices, desktop support and customer relationships. Role Duties will include, but will not be limited to: 1st line … Helpdesk support to our customers and professional first point of contact on faults Troubleshooting and diagnosing faults. Providing IT support remotely and onsite for customers as required. Recording information and producing documentation relating to fault calls, change requests, and general enquiries. Contributing to new customer projects and installations. Providing PC … desktop and end user support remotely via an RMM tool. Testing, building and configuring network equipment. Escalating complex calls to relevant Engineering members. Take on additional duties as deemed appropriate to the role and business Training The Apprentice will work towards their Apprenticeship Standard in Information Communications Technician Level more »
