3 of 3 Apprenticeship Service Analyst Jobs in the UK

Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000. Role Do … are eager to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice. You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on … experience and structured training to help you successfully complete your apprenticeship and launch your career in IT. You’ll grow in confidence and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the More ❯

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact for … all incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and … Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship Training Information Communications Technician Level 3. Attend weekly More ❯

We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating More ❯