Service Analyst Jobs

Service Analyst
UK

The median Service Analyst salary in the UK is £30,797 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 423 344 381
Rank change year-on-year -79 +37 +32
Permanent jobs requiring a Service Analyst 320 825 852
As % of all permanent jobs advertised in the UK 0.57% 0.83% 0.86%
As % of the Job Titles category 0.63% 0.87% 0.94%
Number of salaries quoted 231 648 671
10th Percentile £24,500 £21,925 £21,821
25th Percentile £25,750 £23,856 £24,075
Median annual salary (50th Percentile) £30,797 £27,500 £29,000
Median % change year-on-year +11.99% -5.17% +5.45%
75th Percentile £40,000 £33,750 £37,500
90th Percentile £53,750 £45,000 £48,750
UK excluding London median annual salary £27,500 £26,000 £26,000
% change year-on-year +5.77% - +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,981 94,642 91,089
% of permanent jobs with a recognized job title 90.74% 94.70% 91.53%
Number of salaries quoted 27,187 67,606 57,639
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £71,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,059
% change year-on-year +3.13% -5.76% +6.12%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 20 May 2025.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -104 288 £31,000 +12.73% 136
UK excluding London -90 217 £27,500 +5.77% 115
London +64 102 £39,000 +10.64% 39
Work from Home -1 75 £30,500 +8.29% 24
North of England -92 55 £27,849 +13.67% 23
Midlands +5 47 £26,000 -7.69% 11
South East +12 35 £30,000 +15.38% 28
North West -81 35 £28,149 +16.08% 13
East Midlands +23 30 £26,000 -7.69% 7
South West +34 29 £30,000 +9.09% 11
Scotland +126 25 £27,750 -0.89% 13
East of England -3 22 £26,000 -1.89% 30
West Midlands +7 17 £34,000 +23.64% 3
Yorkshire +1 15 £27,000 +10.20% 9
North East +17 5 £29,000 +18.37% 1
Northern Ireland +37 2 - - 1
Wales +26 1 £34,000 +33.33% 2
Isle of Man - 1 £23,500 -

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 176 (55.00%) Social Skills
2 136 (42.50%) Microsoft
3 135 (42.19%) Customer Service
4 124 (38.75%) Microsoft 365
5 122 (38.13%) Windows
6 119 (37.19%) ITIL
7 113 (35.31%) Active Directory
8 85 (26.56%) Finance
9 75 (23.44%) Problem-Solving
10 72 (22.50%) ITSM
10 72 (22.50%) Service Management
11 58 (18.13%) Microsoft Office
12 57 (17.81%) Azure
13 48 (15.00%) Windows 10
14 47 (14.69%) ServiceNow
15 45 (14.06%) SharePoint
16 41 (12.81%) Law
17 37 (11.56%) SLA
17 37 (11.56%) Microsoft Intune
18 36 (11.25%) Banking
19 34 (10.63%) Change Management
19 34 (10.63%) Microsoft Exchange
19 34 (10.63%) Analytical Skills
20 32 (10.00%) Windows Server
21 29 (9.06%) Incident Management
22 26 (8.13%) Continuous Improvement
22 26 (8.13%) Degree
22 26 (8.13%) VMware
23 25 (7.81%) Service Delivery
23 25 (7.81%) Customer Experience

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (14.06%) SharePoint
2 34 (10.63%) Microsoft Exchange
3 5 (1.56%) Confluence
4 2 (0.63%) IBM Notes
5 1 (0.31%) IIS
Applications
1 58 (18.13%) Microsoft Office
2 23 (7.19%) Microsoft Excel
3 22 (6.88%) Microsoft PowerPoint
4 2 (0.63%) MS Visio
5 1 (0.31%) Adobe Creative Suite
Business Applications
1 16 (5.00%) OpenText VIM for SAP
1 16 (5.00%) SAP FI
2 4 (1.25%) SAP HCM
3 2 (0.63%) Elite 3E
4 1 (0.31%) assyst
4 1 (0.31%) Carpe Diem
4 1 (0.31%) Dynamics CRM
Cloud Services
1 124 (38.75%) Microsoft 365
2 57 (17.81%) Azure
3 24 (7.50%) Entra ID
4 19 (5.94%) OneDrive
5 13 (4.06%) Mimecast
6 7 (2.19%) Power Platform
7 6 (1.88%) Cloud Computing
8 4 (1.25%) AWS
8 4 (1.25%) Boomi
8 4 (1.25%) SaaS
9 2 (0.63%) Azure Sentinel
9 2 (0.63%) Google Analytics
9 2 (0.63%) Snowflake
10 1 (0.31%) Dynamics 365
10 1 (0.31%) PowerApps
10 1 (0.31%) Rubrik
Communications & Networking
1 18 (5.63%) DNS
1 18 (5.63%) TCP/IP
2 16 (5.00%) LAN
2 16 (5.00%) VPN
3 13 (4.06%) DHCP
4 12 (3.75%) Wireless
5 11 (3.44%) WAN
6 10 (3.13%) Firewall
7 7 (2.19%) Remote Desktop
8 6 (1.88%) WebEx
9 4 (1.25%) VLAN
9 4 (1.25%) VoIP
10 2 (0.63%) Cisco IOS
10 2 (0.63%) Internet
10 2 (0.63%) Intranet
10 2 (0.63%) IP Telephony
10 2 (0.63%) SAN
11 1 (0.31%) Broadband
11 1 (0.31%) Network Security
11 1 (0.31%) Wi-Fi
Database & Business Intelligence
1 6 (1.88%) Power BI
2 4 (1.25%) SQL Server
3 3 (0.94%) Azure SQL Data Warehouse
3 3 (0.94%) Data Warehouse
3 3 (0.94%) Relational Database
4 1 (0.31%) DTS
4 1 (0.31%) KDB
4 1 (0.31%) Oracle Reports
Development Applications
1 8 (2.50%) JIRA
General
1 176 (55.00%) Social Skills
2 85 (26.56%) Finance
3 41 (12.81%) Law
4 36 (11.25%) Banking
5 34 (10.63%) Analytical Skills
6 22 (6.88%) Organisational Skills
7 16 (5.00%) Inclusion and Diversity
8 14 (4.38%) Retail
9 13 (4.06%) Public Sector
10 7 (2.19%) Private Banking
11 6 (1.88%) Legal
11 6 (1.88%) Local Government
12 4 (1.25%) Automotive
13 3 (0.94%) Tech for Good
14 2 (0.63%) Back Office
14 2 (0.63%) Financial Institution
14 2 (0.63%) Telecoms
15 1 (0.31%) Electronics
15 1 (0.31%) Front Office
15 1 (0.31%) Games
Libraries, Frameworks & Software Standards
1 4 (1.25%) EDI
1 4 (1.25%) Middleware
2 1 (0.31%) FIX Protocol
2 1 (0.31%) HTML
2 1 (0.31%) HTML5
2 1 (0.31%) jQuery
2 1 (0.31%) JSON
2 1 (0.31%) LDAP
2 1 (0.31%) Lightning Web Components
2 1 (0.31%) OAuth
2 1 (0.31%) REST
2 1 (0.31%) SOAP
2 1 (0.31%) Web Services
2 1 (0.31%) XML
2 1 (0.31%) XMPP
Miscellaneous
1 15 (4.69%) Management Information System
2 13 (4.06%) Self-Motivation
3 11 (3.44%) Video Conferencing
4 10 (3.13%) Onboarding
5 9 (2.81%) Driving Licence
6 8 (2.50%) CMDB
7 7 (2.19%) iPhone
8 5 (1.56%) Data Centre
9 4 (1.25%) Fat Client
9 4 (1.25%) Thin Client
10 3 (0.94%) Analytical Mindset
10 3 (0.94%) Blackberry
10 3 (0.94%) Data Protection Act
10 3 (0.94%) Product Ownership
11 2 (0.63%) Data Structures
11 2 (0.63%) Distributed Denial-of-Service
11 2 (0.63%) iPad
11 2 (0.63%) Security Posture
11 2 (0.63%) Smartphone
11 2 (0.63%) Virtual Team
Operating Systems
1 122 (38.13%) Windows
2 48 (15.00%) Windows 10
3 32 (10.00%) Windows Server
4 9 (2.81%) Android
4 9 (2.81%) Apple iOS
5 8 (2.50%) Mac OS
6 6 (1.88%) Linux
7 4 (1.25%) Windows 7
7 4 (1.25%) Windows Server 2012
8 3 (0.94%) Mac OS X
8 3 (0.94%) Windows Server 2019
9 1 (0.31%) Unix
9 1 (0.31%) Windows 8
9 1 (0.31%) Windows Server 2008
Processes & Methodologies
1 135 (42.19%) Customer Service
2 119 (37.19%) ITIL
3 75 (23.44%) Problem-Solving
4 72 (22.50%) ITSM
4 72 (22.50%) Service Management
5 34 (10.63%) Change Management
6 29 (9.06%) Incident Management
7 26 (8.13%) Continuous Improvement
8 25 (7.81%) Customer Experience
8 25 (7.81%) Service Delivery
9 22 (6.88%) Coaching
10 19 (5.94%) Project Management
11 18 (5.63%) ERP
11 18 (5.63%) Stakeholder Management
12 16 (5.00%) Configuration Management
12 16 (5.00%) Cost Control
12 16 (5.00%) Strategic Thinking
13 13 (4.06%) Disaster Recovery
13 13 (4.06%) Problem Management
13 13 (4.06%) Time Management
Programming Languages
1 14 (4.38%) SQL
2 6 (1.88%) PowerShell
2 6 (1.88%) Python
3 2 (0.63%) Kusto Query Language
4 1 (0.31%) Apex Code
4 1 (0.31%) Bash
4 1 (0.31%) Java
4 1 (0.31%) JavaScript
4 1 (0.31%) SOQL
4 1 (0.31%) T-SQL
Qualifications
1 26 (8.13%) Degree
2 9 (2.81%) Microsoft Certification
3 8 (2.50%) ITIL Foundation Certificate
3 8 (2.50%) Security Cleared
4 7 (2.19%) A+ Certification
4 7 (2.19%) DBS Check
5 6 (1.88%) ITIL Certification
5 6 (1.88%) MOS
6 5 (1.56%) CompTIA Security+
7 4 (1.25%) CIPD
7 4 (1.25%) MCSA
8 3 (0.94%) Cisco Certification
8 3 (0.94%) Computer Science Degree
8 3 (0.94%) SC Cleared
9 2 (0.63%) Azure Certification
9 2 (0.63%) CCNP
9 2 (0.63%) CISSP
9 2 (0.63%) MCDST
10 1 (0.31%) CCNA
10 1 (0.31%) PMP
Quality Assurance & Compliance
1 37 (11.56%) SLA
2 2 (0.63%) GDPR
2 2 (0.63%) ISO 22301
2 2 (0.63%) ISO 9001
2 2 (0.63%) ISO/IEC 27001
2 2 (0.63%) PCI DSS
2 2 (0.63%) QA
3 1 (0.31%) Accessibility
3 1 (0.31%) COBIT
3 1 (0.31%) PMO
System Software
1 113 (35.31%) Active Directory
2 15 (4.69%) VMware Infrastructure
3 8 (2.50%) Virtual Desktop
4 5 (1.56%) XenApp
5 3 (0.94%) Hyper-V
6 1 (0.31%) Virtual Machines
6 1 (0.31%) Virtual Servers
Systems Management
1 37 (11.56%) Microsoft Intune
2 10 (3.13%) SCCM
3 1 (0.31%) DameWare
3 1 (0.31%) Jamf Pro
3 1 (0.31%) NetBackup
Vendors
1 136 (42.50%) Microsoft
2 47 (14.69%) ServiceNow
3 26 (8.13%) VMware
4 22 (6.88%) SAP
5 16 (5.00%) Cisco
6 15 (4.69%) Citrix
7 8 (2.50%) HP
7 8 (2.50%) Meraki
8 7 (2.19%) Avaloq
8 7 (2.19%) Sophos
9 6 (1.88%) Apple
10 5 (1.56%) Dell
10 5 (1.56%) DocuSign
11 4 (1.25%) iManage
11 4 (1.25%) Salesforce
12 2 (0.63%) Adobe
12 2 (0.63%) Avaya
12 2 (0.63%) CheckPoint
12 2 (0.63%) Lotus
12 2 (0.63%) NetApp