2 of 2 Apprenticeship Service Desk Technician Jobs in the UK

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

reinforce your learning. Our support roles play a vital part in the efficient day-to-day running of business operations. Role As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need … back to work quickly and have a positive experience. Training To gain the skills and experience to start your career in IT ICT Support Technician/Helpdesk Analyst Senior ICT Technician or Systems Support Analyst Network, Infrastructure, or Cyber Security roles Specialist progression into cloud, systems administration ...