8 of 8 Apprenticeship Service Management Jobs in the UK

become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility. Support the investigation of recurring service issues and help identify opportunities for improvement. Assist with problem management activities, including maintaining records of known errors and improvement actions. Work with … engineers to understand the root causes of service issues and support the development of solutions. Help capture operational requirements for new systems, services and enhancements. Support testing, validation and service readiness activities for new or changed solutions. Create and maintain knowledge articles, user guides, support procedures and operational ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management …/9-4 or equivalent (Essential) About the Employer PAYSTREAM ACCOUNTING SERVICES LIMITED Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product ...

Apprentice Service Desk Analyst will join the Digital and Technology team to develop practical IT skills while supporting colleagues across Arts Council England. Working alongside experienced professionals, you will gain hands-on experience in delivering customer-focused IT support, resolving technical issues, and helping staff make the right decisions. … Role Main day to day responsibilities: With support from experienced colleagues, you will help provide a responsive and customer-focused IT support service to staff across the organisation Learn how to diagnose and resolve common IT incidents and service requests, escalating more complex issues when required Learn ...

Tasks will include; To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing … items, their software configuration and location Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to 2nd Line Support Technical Officer To arrange for external technical support where problems cannot be resolved in house Training Level 3 Information ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer St John ...

with routine system updates, security checks, backups, and preventative maintenance activities. Maintaining accurate records of support requests, technical documentation, and completed work within the service management system. Escalating complex technical issues to senior engineers where appropriate. Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments. Developing … understanding of cyber-security best practices and assisting with maintaining secure IT environments. Delivering excellent customer service while communicating professionally with clients and colleagues. Training Training Provided: CompTIA A+ Microsoft AZ-900 Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking ...

This role is designed for a motivated individual who wants to launch a career in Service Management. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities. Role Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard. Assist with allocating work, monitoring workloads, and following up on service requests or operational issues. Help maintain accurate service records, schedules, reports, and documentation. Identify routine issues affecting service delivery and escalate them ...