5 of 5 Apprenticeship Service Management Jobs in the UK

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets … also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and More ❯

Job summary This is an exciting opportunity to join Health Education and Improvement Wales (HEIW) as aJunior Digital Service Desk Analyston a24-month apprenticeship programme. The successful candidate will become an integral part of the Digital Service Desk team, providing first-line IT support to approximately 750 HEIW staff. As the first point of contact for digital support … troubleshooting technical issues, maintaining accurate records, and escalating more complex problems to senior colleagues or second-line support teams. While the apprentice will be primarily based on the Digital Service Desk, HEIW is committed to providing a broad and enriching learning experience. To support this, the successful candidate will rotate through various teams within the Digital Directorate every few … while working towards a level 2 or 3 qualification in Digital Skills for Business, in a supportive and forward-thinking organisation Main duties of the job The Junior Digital Service Desk Analyst will be a key member of the HEIW Digital Service Desk team, acting as the first point of contact for all digital support queries. The role More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or More ❯

you! Role Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure. Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or … examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users, escalating issues … when necessary. Learn and apply best practices in cybersecurity, data protection, and IT service management. Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service. Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong More ❯