Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 19 May 2025, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 182 145 142
Rank change year-on-year -37 -3 +65
Permanent jobs citing Service Management 986 2,016 2,515
As % of all permanent jobs advertised in the UK 1.76% 2.02% 2.54%
As % of the Processes & Methodologies category 1.88% 2.37% 2.65%
Number of salaries quoted 587 1,451 1,657
10th Percentile £31,000 £26,500 £29,400
25th Percentile £38,000 £35,000 £36,500
Median annual salary (50th Percentile) £54,625 £50,000 £55,000
Median % change year-on-year +9.25% -9.09% +4.76%
75th Percentile £67,500 £67,500 £70,000
90th Percentile £91,250 £88,750 £88,750
UK excluding London median annual salary £49,943 £45,000 £49,591
% change year-on-year +10.99% -9.26% +4.40%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 52,420 85,138 94,785
As % of all permanent jobs advertised in the UK 93.82% 85.22% 95.58%
Number of salaries quoted 26,605 59,872 55,912
10th Percentile £29,750 £29,089 £34,000
25th Percentile £41,250 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,180
Median % change year-on-year +4.55% -10.10% +1.97%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £51,645 £50,000 £55,000
% change year-on-year +3.29% -9.09% +4.76%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 19 May 2025.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -40 908 £55,000 +9.33% 903
UK excluding London -50 620 £49,943 +10.99% 728
Work from Home -32 357 £54,000 -5.26% 317
London -3 326 £65,000 - 295
South East +4 203 £55,000 +4.76% 226
North of England -111 130 £46,000 +3.05% 168
South West +54 113 £52,500 +11.16% 94
North West -87 102 £52,500 +16.67% 109
Midlands -76 69 £43,750 +21.53% 113
East of England +22 60 £43,000 +22.86% 72
West Midlands -62 42 £51,624 +3.25% 69
Scotland +58 29 £57,500 +6.98% 48
East Midlands -35 27 £32,250 +13.16% 39
Yorkshire -52 22 £38,500 -14.44% 48
Wales +23 9 £38,094 -31.73% 17
Northern Ireland +33 7 £52,500 +75.00% 9
North East -8 6 £39,250 -7.44% 12
Isle of Man - 2 £38,750 -

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (8.01%) SharePoint
2 75 (7.61%) Oracle Application Server
3 24 (2.43%) IIS
3 24 (2.43%) Microsoft Exchange
4 16 (1.62%) Confluence
5 7 (0.71%) Apache
6 5 (0.51%) nginx
7 2 (0.20%) BizTalk Server
8 1 (0.10%) Apache Airflow
8 1 (0.10%) CICS
8 1 (0.10%) Exchange Server 2010
8 1 (0.10%) OpenStack
8 1 (0.10%) Tomcat
Applications
1 64 (6.49%) Microsoft Office
2 12 (1.22%) Microsoft Excel
3 11 (1.12%) Maya
4 9 (0.91%) MS Visio
5 8 (0.81%) Microsoft PowerPoint
6 5 (0.51%) Chatbot
6 5 (0.51%) Microsoft Project
7 1 (0.10%) Camtasia
7 1 (0.10%) Final Cut Pro
7 1 (0.10%) Weka
Business Applications
1 26 (2.64%) Dynamics CRM
2 18 (1.83%) Remedy ITSM
3 16 (1.62%) OpenText VIM for SAP
3 16 (1.62%) SAP FI
4 4 (0.41%) PeopleSoft Financials
5 3 (0.30%) SAP CX
6 2 (0.20%) Carpe Diem
6 2 (0.20%) Dynamics AX
6 2 (0.20%) Elite 3E
6 2 (0.20%) Infor M3
6 2 (0.20%) NEC Housing
6 2 (0.20%) Salesforce CRM
7 1 (0.10%) Dynamics NAV
7 1 (0.10%) iTrent
7 1 (0.10%) Oracle ERP
7 1 (0.10%) Shopify
Cloud Services
1 209 (21.20%) Azure
2 162 (16.43%) Microsoft 365
3 98 (9.94%) SaaS
4 97 (9.84%) AWS
5 84 (8.52%) Power Platform
6 55 (5.58%) Power Automate
7 53 (5.38%) Entra ID
8 37 (3.75%) PowerApps
9 36 (3.65%) IaaS
10 33 (3.35%) PaaS
11 29 (2.94%) Azure Monitor
12 28 (2.84%) Dynamics 365
13 21 (2.13%) Azure ExpressRoute
14 19 (1.93%) Azure DevOps
15 18 (1.83%) Azure Service Bus
16 16 (1.62%) Azure AI
16 16 (1.62%) Azure Key Vault
16 16 (1.62%) OneDrive
17 13 (1.32%) Boomi
18 12 (1.22%) Mimecast
Communications & Networking
1 54 (5.48%) DNS
2 49 (4.97%) Firewall
3 45 (4.56%) VPN
4 43 (4.36%) WAN
5 29 (2.94%) SD-WAN
6 23 (2.33%) LAN
7 22 (2.23%) TCP/IP
8 18 (1.83%) VLAN
9 17 (1.72%) Remote Desktop
10 16 (1.62%) Wi-Fi
11 14 (1.42%) Wireless
12 12 (1.22%) Network Security
13 11 (1.12%) DHCP
14 8 (0.81%) Unified Communications
14 8 (0.81%) VoIP
15 6 (0.61%) SAN
16 5 (0.51%) Internet
17 4 (0.41%) Cisco IOS
17 4 (0.41%) HTTP
17 4 (0.41%) SSH
Database & Business Intelligence
1 87 (8.82%) Data Warehouse
2 75 (7.61%) Enterprise Data Warehouse
2 75 (7.61%) Oracle Reports
3 62 (6.29%) Power BI
4 57 (5.78%) SQL Server
5 56 (5.68%) Data Lake
6 34 (3.45%) Tableau
7 27 (2.74%) Big Data
8 16 (1.62%) MySQL
9 15 (1.52%) Relational Database
10 10 (1.01%) SQL Server Integration Services
11 9 (0.91%) SQL Server Reporting Services
12 7 (0.71%) DB2
12 7 (0.71%) GIS
13 6 (0.61%) Amazon RDS
13 6 (0.61%) Metadata
14 5 (0.51%) Azure SQL Database
14 5 (0.51%) MariaDB
15 4 (0.41%) Data Vault
15 4 (0.41%) Semantic Layer
Development Applications
1 90 (9.13%) JIRA
2 24 (2.43%) Git
3 7 (0.71%) Visual Studio
4 1 (0.10%) Artifactory
4 1 (0.10%) Bitbucket
4 1 (0.10%) GitLab
4 1 (0.10%) Jenkins
4 1 (0.10%) Maven
General
1 517 (52.43%) Social Skills
2 299 (30.32%) Finance
3 223 (22.62%) Analytical Skills
4 118 (11.97%) Law
5 92 (9.33%) Organisational Skills
6 77 (7.81%) Military
7 65 (6.59%) Marketing
8 55 (5.58%) Manufacturing
9 50 (5.07%) Retail
10 43 (4.36%) Legal
11 40 (4.06%) Public Sector
12 37 (3.75%) Inclusion and Diversity
13 34 (3.45%) Presentation Skills
14 32 (3.25%) Banking
15 25 (2.54%) Telecoms
16 18 (1.83%) Pharmaceutical
17 16 (1.62%) Local Government
18 15 (1.52%) Electronics
18 15 (1.52%) Games
19 10 (1.01%) Influencing Skills
Job Titles
1 185 (18.76%) Analyst
2 127 (12.88%) Lead
3 104 (10.55%) IT Manager
4 91 (9.23%) Service Manager
5 86 (8.72%) Senior
6 73 (7.40%) Service Analyst
7 61 (6.19%) Architect
7 61 (6.19%) IT Support
8 56 (5.68%) Support Analyst
9 46 (4.67%) Applications Support
10 43 (4.36%) IT Analyst
10 43 (4.36%) IT Services Manager
11 34 (3.45%) Delivery Manager
12 33 (3.35%) Senior Analyst
13 32 (3.25%) Support Manager
14 30 (3.04%) Support Engineer
14 30 (3.04%) Technical Manager
15 29 (2.94%) Service Desk Analyst
16 27 (2.74%) Administrator
16 27 (2.74%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 38 (3.85%) .NET
2 16 (1.62%) SOAP
3 15 (1.52%) ASP.NET
4 14 (1.42%) Web Services
5 11 (1.12%) XML
6 10 (1.01%) REST
7 9 (0.91%) AngularJS
7 9 (0.91%) HTML
8 8 (0.81%) LDAP
8 8 (0.81%) React
9 7 (0.71%) .NET Framework
10 6 (0.61%) CSS
10 6 (0.61%) JSON
11 4 (0.41%) Elastic Stack
11 4 (0.41%) LangChain
11 4 (0.41%) Node.js
12 3 (0.30%) Ajax
12 3 (0.30%) ARM Templates
12 3 (0.30%) ASP.NET Web API
12 3 (0.30%) RESTful
Miscellaneous
1 79 (8.01%) Management Information System
2 51 (5.17%) Product Ownership
3 50 (5.07%) CMDB
4 38 (3.85%) Enterprise Software
5 34 (3.45%) Data Centre
6 29 (2.94%) Cloud Native
7 20 (2.03%) Client/Server
8 19 (1.93%) NHS
8 19 (1.93%) Self-Motivation
9 18 (1.83%) Private Cloud
10 17 (1.72%) FMCG
10 17 (1.72%) Onboarding
10 17 (1.72%) PMI
11 15 (1.52%) Driving Licence
12 13 (1.32%) Analytical Mindset
12 13 (1.32%) IoT
13 9 (0.91%) Data Structures
14 8 (0.81%) Hedge funds
14 8 (0.81%) iPhone
14 8 (0.81%) Video Conferencing
Operating Systems
1 160 (16.23%) Windows
2 58 (5.88%) Windows Server
3 34 (3.45%) Windows 10
4 31 (3.14%) Linux
5 16 (1.62%) Apple iOS
6 13 (1.32%) Android
7 9 (0.91%) Windows Server 2019
8 7 (0.71%) Mac OS
8 7 (0.71%) Unix
8 7 (0.71%) Windows Server 2012
8 7 (0.71%) Windows Server 2016
9 6 (0.61%) Red Hat Enterprise Linux
10 4 (0.41%) VMS
11 3 (0.30%) Mac OS X
12 1 (0.10%) AIX
12 1 (0.10%) Solaris
12 1 (0.10%) Windows 7
12 1 (0.10%) Windows 8
12 1 (0.10%) Windows Server 2008
Processes & Methodologies
1 561 (56.90%) ITIL
2 435 (44.12%) ITSM
3 306 (31.03%) Problem-Solving
4 246 (24.95%) Agile
5 217 (22.01%) Service Delivery
6 181 (18.36%) Continuous Improvement
7 179 (18.15%) DevOps
8 174 (17.65%) Customer Service
9 162 (16.43%) Project Management
10 152 (15.42%) Analytics
11 138 (14.00%) Customer Experience
12 131 (13.29%) Stakeholder Management
13 130 (13.18%) Data Management
14 122 (12.37%) Data Integration
15 121 (12.27%) Change Management
16 112 (11.36%) Roadmaps
17 101 (10.24%) Coaching
17 101 (10.24%) Incident Management
18 100 (10.14%) Cybersecurity
19 99 (10.04%) Data Modelling
Programming Languages
1 83 (8.42%) SQL
2 54 (5.48%) PowerShell
3 35 (3.55%) Python
4 32 (3.25%) JavaScript
5 23 (2.33%) C#
6 16 (1.62%) Bicep
7 10 (1.01%) Java
8 7 (0.71%) PL/SQL
8 7 (0.71%) T-SQL
8 7 (0.71%) VB.NET
9 5 (0.51%) C
10 4 (0.41%) C++
11 3 (0.30%) Bash
11 3 (0.30%) RPG
11 3 (0.30%) TypeScript
12 2 (0.20%) Perl
12 2 (0.20%) R
12 2 (0.20%) Ruby
13 1 (0.10%) Scala
Qualifications
1 157 (15.92%) Degree
2 107 (10.85%) DBS Check
3 62 (6.29%) Microsoft Certification
3 62 (6.29%) Security Cleared
4 55 (5.58%) ITIL Certification
5 48 (4.87%) PMI Certification
6 47 (4.77%) Azure Certification
7 35 (3.55%) SC Cleared
8 32 (3.25%) CISSP
9 31 (3.14%) PMP
10 27 (2.74%) NVQ Level 3
10 27 (2.74%) NVQ Level 4
11 24 (2.43%) Computer Science Degree
11 24 (2.43%) DV Cleared
12 21 (2.13%) ITIL Foundation Certificate
13 20 (2.03%) A+ Certification
14 12 (1.22%) Network+ Certification
15 9 (0.91%) CISM
15 9 (0.91%) MCITP
15 9 (0.91%) MCSE
Quality Assurance & Compliance
1 84 (8.52%) SLA
2 51 (5.17%) QA
3 30 (3.04%) GDPR
4 28 (2.84%) Data Quality
5 19 (1.93%) Cyber Essentials
5 19 (1.93%) ISO/IEC 27001
6 18 (1.83%) GxP
7 13 (1.32%) Cyber Essentials PLUS
8 10 (1.01%) COBIT
9 7 (0.71%) PCI DSS
10 6 (0.61%) ISO/IEC 20000
10 6 (0.61%) ITGC
10 6 (0.61%) NIST
10 6 (0.61%) Sarbanes-Oxley
11 4 (0.41%) Accessibility
11 4 (0.41%) Government Security Classifications
12 3 (0.30%) GRC
12 3 (0.30%) PMO
13 2 (0.20%) NCSC
14 1 (0.10%) ISO/IEC 19770
System Software
1 109 (11.05%) Active Directory
2 30 (3.04%) VMware Infrastructure
3 25 (2.54%) Virtual Machines
4 19 (1.93%) Virtual Desktop
5 9 (0.91%) VMware ESXi
6 8 (0.81%) XenApp
7 6 (0.61%) Hyper-V
8 5 (0.51%) vSphere
9 4 (0.41%) VMware NSX
10 2 (0.20%) pfSense
11 1 (0.10%) BitLocker
11 1 (0.10%) Docker
11 1 (0.10%) Firmware
11 1 (0.10%) NFS
11 1 (0.10%) vCloud
11 1 (0.10%) XenDesktop
Systems Management
1 38 (3.85%) Microsoft Intune
2 25 (2.54%) Single Sign-On
3 16 (1.62%) Terraform
4 15 (1.52%) Ansible
5 13 (1.32%) SCCM
6 10 (1.01%) Progress Chef
7 8 (0.81%) Puppet
8 6 (0.61%) vCenter Server
9 5 (0.51%) Grafana
9 5 (0.51%) Prometheus
9 5 (0.51%) ZABBIX
10 3 (0.30%) Avamar
10 3 (0.30%) Computer Incident Response Team
10 3 (0.30%) Kubernetes
10 3 (0.30%) NetBackup
10 3 (0.30%) Opsgenie
10 3 (0.30%) SCOM
10 3 (0.30%) VxRail
11 2 (0.20%) Autotask
11 2 (0.20%) SmoothWall
Vendors
1 326 (33.06%) Microsoft
2 195 (19.78%) ServiceNow
3 119 (12.07%) Oracle
4 47 (4.77%) SAP
5 40 (4.06%) Cisco
6 38 (3.85%) VMware
7 26 (2.64%) Citrix
8 20 (2.03%) Meraki
8 20 (2.03%) SolarWinds
9 18 (1.83%) Remedy
10 17 (1.72%) Dell
11 16 (1.62%) Apple
11 16 (1.62%) Databricks
11 16 (1.62%) Salesforce
12 15 (1.52%) Adobe
13 11 (1.12%) HP
13 11 (1.12%) MuleSoft
13 11 (1.12%) Zscaler
14 10 (1.01%) Google
14 10 (1.01%) Intapp