2 of 2 Apprenticeship Support Analyst Jobs in the UK

Connect seeks an apprentice 1st Line IT Support Analyst for all technical customer support, to help enhance our growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. … passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets Achievement of SLA's: Respond within agreed service levels Customer Communication: Provide appropriate customer updates, in line with customer ...

Apprenticeship role within the Modern Workplace team, designed for someone beginning their career in IT. The apprentice will learn how to support colleagues with everyday IT technology needs developing practical technical skills, customer service confidence & an understanding of workplace IT services. No previous IT experience required. Role Learn … laptops, checking equipment, updating asset records and helping with basic device setup. Follow clear team procedures to complete simple operational activities safely and consistently. Support users with common Microsoft 365 queries, including Outlook, Teams and basic collaboration tools. Observe and assist with meeting room technology, Microsoft Teams Rooms ...