Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers and … resolve issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes and related system More ❯
Unit 1, Enterprise House, 41 Reading Road, Reading, Berkshire, England
SOLUTION CONSULTANTS ICT LTD
levels of workload as the service desk can be unpredictable. Role Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep … necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo’s product set and … take ownership of improving knowledge Training This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway) Classroom sessions are bi-weekly An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world More ❯
the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Training You can see full details of this apprenticeship on Civil Service Jobs. Apprenticeship Standard Digital support technician (level 3) Training Provider To Be Confirmed Working Week Click apply to see full details of the working week for this apprenticeship. Expected Duration 1 Year 3 Months More ❯
the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Training You can see full details of this apprenticeship on Civil Service Jobs. Apprenticeship Standard Digital support technician (level 3) Training Provider To Be Confirmed Working Week Click apply to see full details of the working week for this apprenticeship. Expected Duration 1 Year 3 Months More ❯
analytics and optimisation tools and is looking for a driven and talented individual to join their team as a Client Delivery Apprentice. You will complete a Level 3 Digital Support Technician Apprenticeship, which offers blended learning, combining online training with practical workplace experience. Role Are you ready to dive into the high-stakes world of data and cutting-edge … take ownership Bonus points for an understanding of financial instruments, particularly Prime Brokerage business experience, but this is not essential Training & Development You will complete a Level 3 Digital Support Technician Apprenticeship, covering: Operate digital information systems Digital architecture (physical storage vs cloud, the role of operating systems and servers) Maintaining end-user systems (software, hardware and operating systems … optimise collateral Career Growth: They foster a collaborative, energetic team dedicated to continuous learning and empowering our employees to reach their full potential Training Learners who complete the Digital Support Technician Level 3 Apprenticeship will gain an understanding of the following knowledge and skills. Non-technical skills • Critical thinking • Effective communication • Customer service • Problem solving • Managing risk and decision More ❯
