1 to 3 of 3 Apprenticeship Customer Retention Jobs in the UK excluding London

Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customer retention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning … IT support and Cyber Security Hardening Services team and benefit from a customer service-focused approach with an industry-leading 90+ Net Promoter Score. If you would like to be a part of their team, apply now! In this role, youll work towards your IT Support Level 3 Apprenticeship … delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Answering customer calls and logging and raising tickets Fixing PCs, installing software, and troubleshooting issues Providing first-line service desk support via telephone and remote access Determining compatibility of hardware/software upgrades before more »

their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. more »

nurture relationships with our clients, ensuring their satisfaction and contributing to the growth of our business. Role Ability to provide guidance on and manage customer escalations. Strong relationship building and relationship management skills. Conduct regular account calls. The perfect mix of customer centric and commercial outlook. People-focused … other relevant tools to manage and track account activities. Be the go-to person for customers, managing relationships and ensuring their success. Provide exceptional customer service, promptly addressing and resolving concerns. Identify and capitalise on upselling and cross-selling opportunities for customer growth. Track, assess, and report on … are aware of the full value we provide to meet their needs. Achieve and exceed Key Performance Indicators related to revenue, call time and customer retention. Devise account plans, improvement plans and strategic account plans. Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices more »