1 to 25 of 34 Apprenticeship Customer Service Jobs in the UK excluding London

accurately and efficiently, becoming an expert in our products and services. Support customers both remotely and in person, ensuring a positive experience. Maintain accurate customer records and track interactions using company systems. Collaborate with the team to share insights, ideas, and best practices. Take ownership of your professional development … learning about customer service, communication, and problem-solving. Learn and apply knowledge of relevant regulations and standards that impact our clients’ work. Identify trends in customer feedback and suggest improvements to enhance the service experience. Office support/admin including quality checking products and helping during ...

have a keen interest in Customer Service & Business Administration, as this is paramount to our business, but you will show interest in Information Technology, Customer Success. You'll have a keen eye for detail and able to work as part of a busy support team. Showing your … initiative is always welcomed in our team. Role Demonstrate excellent customer service focus when dealing with clients The accurate and timely logging of client issues either by telephone or email Recognising the importance of SLAs and when specific case require escalation Working as part of a team, understanding ...

training and the opportunity to practice new skills in a real work environment. Role This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies. Work with Grey Matter sales teams to provide expert support … high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload. Training Training to be provided: Level 3 Customer Service Specialist Apprenticeship Standard. Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility. Role You will learn how to: Serving customers on the front desk Managing paperwork Scanning and filing away documents Sending … relevant documents off Contacting suppliers Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer service ...

role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility. Role You will learn how to: Serving customers on the front desk. Managing paper work. Scanning and filing away documents. … Sending relevant documents off. Contacting suppliers. Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained. Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer ...

thrive in a fast-paced environment where exceptional customer service meets technical expertise and innovative technology? At RLT Group Global Ltd, our mission is to simplify life for our clients in the electrical and facilities maintenance industry. We foster a culture built on energy, integrity, innovation, and teamwork. … Role Champion Customer Success: Deliver exceptional customer service on calls, emails, and in-person interactions, upholding RLT Group’s core values of energy, integrity, innovation, and teamwork Order Processing & Quotation Management: Handle incoming orders, create accurate quotations, and manage follow-ups with clients and suppliers efficiently Data ...

manage calls within the CRM · Liaise with device manufacturer · Update devices over the air · Test and sign off configurations and firmware’s · Support the customer service desk · Advise customers over the phone and via email Training Develop into a Technical Team or Accounts full time roll Apprenticeship Standard … Closing Date Tuesday, 31st March 2026 Start Date Wednesday, 1st April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade Level 4 (Desired) Maths GCSE, grade Level 4 (Desired) About ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem … solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...

Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services. Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining … clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast-paced, customer-focused environment. Role Mission: Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ...

Role Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area. Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments. Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer … Closing Date Monday, 23rd March 2026 Start Date Monday, 30th March 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Full UK driving licence Willingness to learn Able to work independently Responsible Positive ...

Health Informatics Service at Torbay & South Devon NHS Foundation Trust is recruiting two technical apprentices to join our IT Operations team. You’ll gain hands-on experience across desktop, servers, networks, telephony, cyber security and the service desk, supporting vital digital services across the Trust. Role … maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. The team are also responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within ...

network installation. Role As part of the role, you will: Assist with the installation of cloud and on-premises business telephony systems at customer premises Support the installation of network cabling infrastructure including CAT6 and CAT6a systems Help install and configure wireless networking solutions for business customers Assist with … Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services Carry out remote programming and configuration changes to customer systems Liaise with field engineers to ensure the ticketing and service system is kept up to date Communicate with customers to provide updates ...

Software Engineering Degree Apprentice, you’ll learn to configure solutions, write code in C#, TypeScript and React, and support customer solutions using Microsoft Power Platform. This will incorporate AI as a feature of the solution. Role An average week will include working with your team on customer projects … within a broader digital and technology apprenticeship, equipping learners to work across the full software development lifecycle. Monitoring the support queue and investigating any customer issues Configuring the Microsoft Platform Writing code to meet customer requirements Talking to customers and gathering customer requirements Training BSc (Hons) Digital ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always receive … support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. Work alongside third-party partners/providers either as part ...

apprenticeship learning, building a strong foundation for a long‐term IT career. Key Responsibilities Act as first point of contact for IT support requests (service desk, email, phone) Log, prioritise, and resolve tickets within agreed SLAs Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft … operational tasks where IT and office needs overlap Skills & Attributes Strong interest in IT and technology Logical problem‐solving mindset Clear communication and good customer service skills Ability to learn quickly and follow processes Organised, reliable, and proactive Comfortable working independently with supervision Training & Progression Enrolment ...

support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. Role Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting ...

members. Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled. Provide administrative duties as required by the department. Entry requirements: Exceptional customer service skills. Solid IT troubleshooting skills. Ability to work well in a team environment across multiple countries/regions. Good oral and written … Year 10 Months Positions Available 1 Closing Date Sunday, 29th March 2026 Start Date Monday, 30th March 2026 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Presentation skills Logical Initiative Non judgemental Patience About the Employer HEXCEL COMPOSITES LTD With our strong investment in research ...

part of either our support or installations team, working closely with them and other IT technicians, focusing on solving issues and providing first-class customer service Responding to and being the primary communication route to customers Handling both faults and service requests, including sales of standard items … Years Positions Available 1 Closing Date Friday, 24th April 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Logical Team working Initiative Non judgemental Patience A Passion for Technology Qualifications English GCSE, grade Grade 9 - 4 (Essential ...

using data to identify trends Maintain accurate financial records and perform daily finance processes including receipts, payments, journals and invoice processing Ensure supplier and customer invoices are authorised and processed in line with agreed controls and procedures Manage the opening of new ledger and customer accounts in line … through macros, AI and workflow tools as part of your professional studies and development Provide support to other departments during peak periods including HR, customer service and purchasing Provide administrative support across the wider business where required, including collating and distributing documents, uploading files, scanning, printing and data ...

hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions … Data Administrator: Managing learner records, ILR data, and compliance systems E-Learning Support Specialist: Supporting virtual learning platforms, resources, and online classrooms Helpdesk or Service Desk Analyst: Responding to tickets and troubleshooting issues for staff and learners Apprenticeship Standard Digital support technician (level 3) Training Provider LONDON VESTA COLLEGE ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

training and guidance to employees on IT systems and equipment Requirements: Demonstrate an aptitude and enthusiasm for computers and information technology Outstanding communication and customer service skills are absolutely essential Any experience in a computer support role will be welcome Excellent problem-solving and analytical skills A self … Closing Date Friday, 3rd April 2026 Start Date Monday, 13th April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Patience Qualifications Maths and English GCSE, grade (Grade ...

looking for an IT support apprentice to join an ever-growing team and provide outstanding customer service and support to all clients. You will be involved in everything and have a chance to do a varied role meaning every day is different and exciting. There is a strong … Closing Date Monday, 30th March 2026 Start Date Monday, 6th April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience About the Employer PROFESSIONAL ...

Closing Date Wednesday, 25th March 2026 Start Date Friday, 10th April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Number skills Analytical skills Logical Team working Initiative Patience Physical fitness Qualifications Math and English GCSE, grade … Employer FERRYFAST PRODUCE LIMITED Ferry fast was established over 40 years ago. We are a family ran company. We pride ourselves on providing excellent customer service, sourcing and delivering premium fresh produce. ...