1 to 25 of 30 Apprenticeship Customer Service Jobs in the UK excluding London

Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. … Role As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part ...

will be gaining valuable workplace experience whilst working towards the qualification. Role In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment … developing your skills and confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues ...

Join a well-established business in Birmingham and kickstart your career in technology and customer service. This apprenticeship is a fantastic opportunity to gain hands-on experience, develop technical skills, and work with a supportive team. Role As a Technical Customer Service Apprentice … efficiently and effectively. Learn and carry out the configuration of technology systems for end users. Collaborate with internal teams to ensure seamless delivery and customer satisfaction. Maintain accurate records of support requests and resolutions. Training Teaching and learning the skills, knowledge and behaviours within Customer Service. The company ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

highly varied placement, you could support one of the many digital projects across the business, learning how we use data to understand customer behaviours, use insights from data to create new products and expand into new markets, and how we maximise the sales and profitability of our products. Customer Service: In Mira Service, you will have insight into the true voice of our end customers. In this rotation, you will gain an understanding of all aspects of the Service function and how data plays a critical part in us delighting our customers. In this placement ...

work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around … young people in the education environment Although not essential it would be desirable to have workplace experience in: Hardware and Software support Customer Service experience General office administration and good telephone manner Training Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions delivered remotely ...

resolving user queries, delivering clear and timely communication, and ensuring a high standard of service. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute … continuous improvement of our support operations. The role will involve: Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner Accurately log, prioritise and classify support queries based on impact and urgency Resolve common customer issues independently using documented processes ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...

valuable experience working as part of a team, Role The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role … provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity ...

Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. Role As a Professional Services Apprentice … Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. This role is well suited to someone at an early ...

public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first … incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle ...

public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first … incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle ...

organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Duties will include: Customer Experience - working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products - working in product … Months Positions Available 2 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

career within our organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products- working in product … Months Positions Available 3 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

could be ideal for you. As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything … evolved into a true bolt-on logistics department, seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey. As AGL has grown and we welcome new expertise into our team, so does our reach — now supporting a diverse range of industries and sectors ...

checks and basic maintenance tasks Escalate complex issues to senior engineers when required Maintain clear notes and documentation for support tickets Deliver friendly, professional service to clients at all times Minimum Requirements Full UK driving licence with access to your own vehicle Some form of IT background (education, college … Microsoft Office apps, Adobe & Chrome etc. Desirable (But Not Essential) Any IT qualifications or ongoing studies Basic knowledge of networking or Microsoft 365 Customer service or client-facing experience Interest in cybersecurity or cloud technologies Training Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions ...

networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support ...

incidents under supervision Working alongside senior engineers across EUC, infrastructure, and networks Escalating issues appropriately while maintaining clear communication with users Delivering a professional, customer-focused support experience What we’re looking for: While an interest in IT and networking is important, attitude and mindset matter more than technical … ethic, and the right attitude cannot. Desirable Skills & Attributes: Strong interest in IT, technology, and networking Confident and professional communication style Good interpersonal and customer service skills Clear written and verbal English Willingness to learn and take responsibility Personal Qualities: Positive attitude and strong work ethic Team player ...

hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions … Data Administrator: Managing learner records, ILR data, and compliance systems E-Learning Support Specialist: Supporting virtual learning platforms, resources, and online classrooms Helpdesk or Service Desk Analyst: Responding to tickets and troubleshooting issues for staff and learners Apprenticeship Standard Digital support technician (level 3) Training Provider LONDON VESTA COLLEGE ...

supporting and maintaining customers UK wide. Role · Cyber Security · CRM Systems · Setting up new equipment · Maintenance of equipment · Fault finding and testing · Remote service calls diagnosing · Inspection of equipment · Firmware & software installation on devices · Visiting customer sites alongside senior engineer to help with installations and repairs Training … March 2026 Start Date Wednesday, 1st April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Team working Customer Service IT Knowledge About the Employer DIGICOMM 360 LIMITED We are Digicomm 360 It’s our mission to help businesses communicate by providing ...

Support apprenticeship, this is not a role that will be round for long. At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range … effectively with all staff across the company Ability to establish positive and productive working relationships Able to work flexibly, including responding to high level service issues out of core hours Able to travel to various locations within a reasonable timescale to support the needs of the company Demonstrate ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer-focused, effective and efficient administrative support to the Regional Forces. Role Provide technical support to customers both internal and external through a range of communication … configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders, escalating as necessary, for example, password resets Support the roll ...

office teams- greeting customers, answering calls, handling enquiries Assisting with data entry, record keeping, order processing, inventory checks and basic bookkeeping tasks Helping with customer service: liaising with clients, booking repairs/appointments, updating them on progress Supporting marketing and social-media activities- assisting with content, tracking campaigns … Closing Date Saturday, 14th February 2026 Start Date Sunday, 15th February 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential ...

Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. ...