1 to 25 of 66 Apprenticeship Customer Service Jobs in the UK excluding London

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

is more than just a job—it’s a chance to grow, develop, and make an impact. Role What You’ll Do: As a Customer Service, you’ll be a critical part of our sales operations. You’ll manage and strengthen global commercial relationships, provide vital support to … the internal sales department, and play a part in driving company success. This role is perfect for someone wanting to learn sales administration and customer service, who’s eager to dive deeper into the sales process and embrace significant career growth opportunities. Key Responsibilities: Accurately and promptly complete … on quotes to drive sales growth Effectively manage time and opportunities to meet targets Process and monitor sales orders on the ERP system Manage customer information on our in-house CRM Monitor, measure, and report on customer performance Collaborate with the marketing team to promote our services Training More ❯

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments … support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our Customer Service and Billing team, helping ensure the smooth delivery of services to our clients. Role Key Responsibilities Support the team with all aspects … maintain CRM and billing systems, ensuring data accuracy and up-to-date records Assist with reporting tasks and internal communications Help track contract renewals, service tickets, and subscriptions Undertake general administrative duties including scanning, filing, and preparing documentation Attend training and development sessions as part of the apprenticeship program … A structured apprenticeship programme leading to a Level 3 Business Administration qualification Mentoring and support from experienced professionals Real-world experience in a busy, customer-focused tech environment Opportunities to build a long-term career within the company after completion Friendly and supportive working environment Access to internal training More ❯

There is an opportunity for an apprentice to join the team. Role Broad Function: To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times To provide efficient and accurate administration support and respond to product or service enquiries Key responsibilities … Inputting and processing orders Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues Ensure back-order reports are run daily and dealt with Liaise with customer regarding all price … degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above Principal Relationships: Accountable to – Customer Services Supervisor Responsible for – Ensuring a comprehensive Customer Service experience Internal - Works closely with peer group in own department and across all More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will … The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide … timely customer feedback Communicating with customers regularly with regards to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up to date Diagnosing and resolving incidents using remote access tools and verbal More ❯

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps More ❯

the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving Training Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC , Cricket Inn Road … Sheffield , S2 1TR Training will be one day a week Opportunity to move into full time position upon completion of apprenticeship Apprenticeship Standard Customer service practitioner (level 2) Training Provider SHEFFIELD CITY COUNCIL Working Week Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break). Expected … Closing Date Saturday, 31st May 2025 Start Date Monday, 2nd June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA … access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using … pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team More ❯

for stock, or built to order for customers. You will be provided with full training on PC hardware, enabling you to build PCs to customer specification and to provide second-to-none customer support, assisting customers with technical problems and returns. You will support other areas of the … rely on and interact with each other. Your duties and responsibilities in this role will consist of: Read and interpret detailed build specifications and customer requirements for custom-built PCs Select appropriate computer hardware components, including CPUs, GPUs, RAM, motherboards, power supplies, storage devices, and cooling systems Assemble computer … hardware and software issues that may arise during the build or testing process Install and configure operating systems, drivers, and software applications as per customer preferences Maintain a clean and organised workspace, as well as accurate records of builds and components Stay up-to-date with the latest advancements More ❯

tablets Assisting with system upgrades and setting up new devices Recording problems within CRM systems so that task histories can be reviewed Provide excellent customer service To respond without delay to clients IT needs and issues To demonstrate a willingness to work flexibly sometimes outside of core hours … in response to service demands To maintain an awareness of new and innovative technologies Training Delivery model: • Work-based training with your employer • Day release during term time (approximately 1 day a week for 1 year) • Regular meetings with your training coordinator to monitor progress and well-being • Approximately … Closing Date Friday, 20th June 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Qualifications Maths & English GCSE, grade A*- C/ More ❯

with the IT team on projects such as system upgrades, migrations, and rollouts Adhere to IT policies, procedures, and security best practices. Provide excellent customer service to ensure positive user experiences Daily Tasks Will Include: Responding to helpdesk tickets and logging support queries Performing routine checks on customer … sales and support to local businesses - efficiently and with a personal touch. We specialise in providing photocopiers, printers, and IT solutions to a broad customer base across Devon, Cornwall, and Somerset. Our team is committed to delivering exceptional customer service that consistently exceeds expectations—backed by industry More ❯

through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through … Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification … the IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your More ❯

IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in … the Job: Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system Provide 1st class customer service to clients over the phone Look to drive continuous improvement to team processes and procedures Carrying out hardware-related tasks Achieve and … Cycle to Work scheme Life assurance Tech scheme Desired Qualities, Skills and Knowledge: An interest and passion for IT. Motivated to learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time More ❯

for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Role Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password … new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLA’s whilst … Positions Available 3 Closing Date Monday, 16th June 2025 Start Date Saturday, 21st June 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer ASPIRE TECHNOLOGY SOLUTIONS More ❯

towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders across Frontier and honing your customer service abilities. You will work 4 days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will … regularly with internal customers (stakeholders) and will become a visible and approachable presence for IT support within the business. You will provide an excellent customer service to all colleagues, ensuring a positive experience. As you develop in your role, you will become effective at communicating technical issues in … You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn to work effectively within these. Maintain accurate records of IT assets More ❯

greener future, this apprenticeship is the perfect opportunity to kickstart your career! A Typical Day in the Job: This role will involve elements of customer service where the apprentice will need to speak to clients to retrieve information in order to analyse the information Analyse reports from the … to understand different elements of data, calls get tagged which feed into different data reports Provide data to team leaders of the back of customer service queries whether this be on the phone or from live chats Compile and manage data from various internal CRM systems to ensure More ❯

in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems. Baltic Apprenticeships have teamed … Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password … new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLAs whilst delivering More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our … with confidence. Demonstrate and deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration More ❯

that staff and students can effectively use digital tools and systems that support teaching, learning, and operational delivery. Role This is a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital … with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation. Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution. Assist in … out of software updates, new features, and infrastructure changes. Foster positive working relationships with external suppliers and third-party support providers to ensure effective service delivery and system performance. Cross-college Responsibilities: You may be required to participate in cross-college teams and working groups on key projects. You More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a … experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale … POS) system to ensure smooth tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages More ❯

your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From £15,000 per year Hours: Monday … months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support … essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in More ❯

also play a key role in ensuring all IT processes are documented and follow company policies. Role Responding to technical issues and delivering excellent customer service Installing, configuring, and repairing IT equipment (PCs, laptops, mobile devices, VoIP phones, printers, etc) Performing maintenance and repairs on hardware Supporting and More ❯

Role General administration duties Building good working relationships with both internal and external customers Developing detailed industry knowledge and interpreting industry requirements Providing excellent customer service Providing professional, knowledgeable, and courteous responses to customer queries Responsible for helping to build excellent customer relationships Understanding the importance More ❯