1 to 25 of 27 Apprenticeship Customer Service Jobs in the UK excluding London

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical … customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording ...

recruiting on behalf of a leading national tractor parts company with a strong history of developing apprentices. The role involves providing comprehensive customer service, administrative and operational support across the business, whilst directing more complex technical matters to the appropriate department for investigation. Role Role Overview This apprentice … will act as the first point of contact for incoming customer calls and enquiries, ensuring they are handled professionally, efficiently and accurately. The role involves providing comprehensive customer service, administrative and operational support across the business, resolving enquiries wherever possible and directing more complex or technical matters ...

your career in data and business operations with Testo Industrial Services. As a Data & Operations Apprentice, you'll gain hands-on experience working with customer service, operations and logistics data, supporting the smooth running for the business while developing valuable data and analytical skills. Role As a Data … Operations Technician Apprentice, you will support the day-to-day operations of the business across order fulfilment and logistics functions. You will work with customer, operational and logistics data to ensure records are accurate, orders are processed efficiently and customers receive excellent service. This is an excellent opportunity ...

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly … Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team ...

Information Communications Technician Apprenticeship. You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT. You'll be involved in day-to-day IT support, setting up devices, maintaining … Provide first-line IT support to colleagues by phone, email and in person. Log, investigate and resolve IT support requests within agreed service levels. Escalate more complex technical issues to senior members of the ICT team. Configure and deploy laptops, desktops, mobile phones and tablets. Create, update and remove ...

printing plate production process and how technology supports manufacturing operations. Assist with the preparation, quality checking and dispatch of printing plates to meet customer requirements. Learn how to operate specialist plate-making equipment safely and effectively under supervision. Follow health and safety procedures when working with production equipment, chemicals … tools. Deliver excellent customer service to colleagues, customers and other stakeholders. Work as part of a team while developing technical, production and customer service skills. Training Information Communications Technician Level 3. You will attend a combination of online and face-to-face learning sessions ...

track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will: Deliver exceptional customer service and technical excellence while troubleshooting and resolving software and IT issues for colleagues across the business Collaboratively improve systems and procedures to reduce complexity … have a passion for writing software and delivering solutions using your skills and talent Knowledge and Experience desired for this apprenticeship: Delivering exceptional customer service Operational support within an IT department or equivalent Planning, organising, and delivering IT tasks within a team environment Software development and/ ...

experienced digital team to support the design, development, and maintenance of websites, while gaining hands-on skills in WordPress and building on their customer-facing experience. You will receive on-the-job training and mentoring, alongside any formal qualification requirements associated with your apprenticeship standard. This role is ideal … identify display issues Assist with image editing, resizing, and optimisation for web use Support SEO best practices when publishing and updating web content Customer Service & Communication Act as a point of contact for internal stakeholders requesting web updates or digital support Respond to queries and requests ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

colleagues and mentors throughout the firm. This includes exposure not only to IT but also to the broader business and legal environments. The IT Service Desk Apprentice reports to the Senior IT Manager in London. This role requires regular interaction with almost all employees, including partners, necessitating excellent communication … high level of professionalism. Primarily, this is a hands-on junior support role focused on local support in London. However, our IT Service Desk adopts a ‘follow-the-sun’ model, providing support to customers across all regions. Typical work hours are from 09:00 to 17:30, Monday ...

working towards a Level 3 Azure Cloud Support Specialist Apprenticeship. Role Acting as the first and single point of contact for customers contacting the service desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with … agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries Diagnosing and resolving desktop support issues using appropriate troubleshooting tools Assigning incidents to the correct third-party support teams where required Proactively managing customer expectations by providing ...

appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate … Time result before implementation Support the development and implementation of changes, upgrades and new functionality, including assisting the on-site team during go-live Customer and User Support: Provide technical and application support to customers through telephone, email and other appropriate communication channels Take incoming calls and deal with ...

Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems. Role … Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems. This ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems. Role You will be learning to give technical support to customers … company software, Opera & WMS To write basic SQL queries Test software Install software onto hand-held devices and desktop PC’s Install/update customer software on desktops & hardware Follow up CWAITS Create label & delivery note design by using XML & BartendeR Skills needed: Have a general level of software ...

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools Log, prioritise and update support tickets using … Assist with password resets, user account administration and access permissions Escalate complex technical issues to senior engineers when required Maintain accurate technical documentation and customer records Carry out system checks and routine maintenance to ensure devices remain operational Deliver excellent customer service while keeping customers updated ...

Closing Date Thursday, 12th November 2026 Start Date Sunday, 15th November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5 (Essential) Math GCSE, grade 4 (Essential) About the Employer Hero IT Support Hero … Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting with … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer ...

solutions and AWS infrastructure, to create functional, scalable software. Explore AI tools and agentic software engineering to improve user experiences, automate tasks and enhance customer service solutions. Version Control & Team Collaboration: Use Git to manage code, contribute to projects and collaborate with developers through code reviews and feedback. …/C (Essential) Maths GCSE, grade 4/C (Essential) About the Employer ROUTE 101 LIMITED Route 101 helps businesses improve their operations and customer experiences through innovative software and cloud-based solutions. The Innovation Hub is at the heart of exploring new ideas, developing skills and embracing emerging ...

Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. ...

Group Berry Group (Marsh Wall Ltd) has been part of the UK automotive industry since 2007, building a reputation for delivering high standards of customer service while representing some of the world’s most respected automotive manufacturers. What began as a specialist retailer for BMW and MINI ...

Superior Wellness is a growing business specialising in hot tubs, spas and wellness products, with a passion for delivering quality products and excellent customer service. We are looking for an enthusiastic and motivated IT Support Apprentice to join our team and begin their career in IT within a fast … networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support ...

clubs, building and maintaining professional connections Assist in creating content for social media, blogs, and newsletters to engage and inform clients Provide excellent customer service, responding to client enquiries in a friendly, professional manner Work collaboratively with other departments to ensure cohesive and effective marketing efforts Participate ...

people through the steps to fix issues or set up systems, keeping them informed and escalating where needed Prioritise IT issues in line with customer service level agreements Investigate and diagnose IT problems and faults using the organisation's troubleshooting methods and tools Use the right tools ...