1 to 25 of 31 Apprenticeship Customer Service Jobs in the UK excluding London

will support the wider business with day-to-day administrative and operational tasks, helping to ensure the smooth running of internal processes and excellent customer service delivery. The role will also involve travelling to customer sites, so applicants must be able to drive. Role Key responsibilities include … Accurate data entry and maintenance of customer and operational information within company systems Supporting the wider business with administrative tasks, documentation, and internal processes Managing and maintaining digital and paper records in line with company procedures Handling incoming calls and emails, providing professional customer support and routing enquiries ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. Role Providing first line support on all core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users … recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues Accurately triage more complex or time-consuming issues ...

excellent communication and organisational skills, to work within a busy team. This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person. Your exact duties will vary but you will need to show you can work with … work with Project Managers on the rollout of new systems and IT services Gain experience and support all the Trusts core IT systems Training Customer Service Practitioner Level 2 Apprenticeship Standard Delivered within the workplace There is an opportunity for the right candidate to be trained with ...

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love … desktops, laptops, network equipment, printers, and specialist technology solutions. Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations. Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance. Configure, test ...

King's Service Centre are offering a fantastic opportunity to join their Service Desk team as an IT Apprentice. This is an excellent opportunity to develop new skills. Role It is King's Service Centre's mission to support and deliver innovation and excellence to King … College London, working towards our Vision 2029. As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving ...

directed Mentoring and guidance to internal and external users on technical and/or business knowledge Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision Take responsibility and ownership of incidents and requests, and escalate where required to senior … technical colleagues or 3rd party IT partners Demonstrable documentation skills (reports, policies, procedures, workflows) as required Company pension scheme Death in service 25 days of annual leave Flexible benefits Enhanced family-friendly policies Cycle to work scheme JOB REQUIREMENTS Familiarity with operating systems (Microsoft, iOS and Android) Basic knowledge ...

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

will escalate any issues but try and ensure they are dealt with before problems occur. As well as resolving and closing cases to customer satisfaction or escalate to the appropriate person. Role Provide a first, and single, point of contact into Services Desks for all supported businesses Ensuring incoming … that sufficient information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis ...

tools • Assist with cyber security best practices and system updates • Learn and follow company procedures, health and safety, and data protection policies • Provide excellent customer service when assisting colleagues Training The apprentice will attend online lessons one day per week, to work towards their ICT Level 3 Apprenticeship … gate automation and smart home automation company delivering innovative security, access control, and intelligent home technology solutions. We pride ourselves on delivering high quality customer service and cutting-edge technology solutions. ...

collect data for analysis and reporting Participate in marketing events and initiatives Contribute to the generation of content and the configuration of design items Customer Support: Communicates effectively with customers by telephone and online Provide customer service support, including technical advice and guidance on the successful … products and services Assist in devising solutions to customer requirements and solve straightforward problems Assist customers with a range of design and technical issues Escalate complex issues to senior support or development teams Provide first-line support via email, chat, or ticketing systems Customer Engagement: Assist in implementing ...

work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone … network, connectivity, hardware, software, and Microsoft 365 related issues. Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls. Monitor customer networks and infrastructure, escalating issues where necessary. Log, update, and manage support tickets within the service desk system. Deliver excellent customer service ...

will be the first contact point of a technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first-line technical support to internal users via phone, email, and in person … systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company approved communication and collaboration systems Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service Reviewing appropriate operational procedures, documentation, and management ...

Process improvement Automation Data and operational efficiency Learning how a scaling business operates end-to-end You will gain exposure across: Operations Commercial & Sales Customer Service Finance Marketing Technology & Systems A key part of the role will focus on helping Arca explore and implement practical AI solutions that … improve internal efficiency, reporting, customer experience, and decision-making. Key Responsibilities: AI & Systems Development Support the identification of opportunities to introduce AI tools across the business Help research, test, and implement AI platforms and automation solutions Assist with integrating AI into workflows, reporting, customer communications, and operational processes ...

based systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service … Closing Date Friday, 10th July 2026 Start Date Monday, 13th July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications English GCSE, grade 4 (Essential ...

Line IT Support Technician, you will provide technical support to internal users, ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOY’s standards. Role Act as the first point of contact for logs raised via Service Now, ensuring tickets … ensuring users across all locations receive consistent and timely technical assistance. Deliver dedicated technical support to executives and directors, providing a high level of service, discretion, and rapid response to minimise disruption to business operations. Coordinate new starter IT setup, including preparing laptops, mobile devices, and account access ahead ...

create and implement new features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups … effective manner with all customers to ensure that they are kept informed of updates/progress Take incoming calls and deal with customer queries on a daily basis when required Understand and manage customer queries. Implement resolutions to these or ensure the responsible party is made aware ...

Earn while you learn as an IT Support Apprentice with a fast-growing Managed Service Provider in Morley, Leeds. Role You'll work alongside experienced engineers on real client work from day one, building hands-on IT skills while studying towards a nationally recognised Level 3 ICT qualification — with … professional IT tools, including remote monitoring and support platforms Keeping records and documentation up to date Helping clients feel confident and supported — customer service matters just as much as technical skill Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver ...

user guidance and technical steps in clear, user-friendly language. Collaborate with other IT teams and vendors as required. Deliver a high standard of customer service and professionalism when supporting users. Additional duties and responsibilities, as assigned. Training The role will follow a structured apprenticeship programme. As this … Months Positions Available 1 Closing Date Friday, 3rd July 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Initiative Qualifications English GCSE, grade 9 - 4 (Essential) Maths GCSE, grade 9 - 4 (Essential ...

interest in technology, problem-solving, and helping people. The apprentice role will provide first-line support to users by answering calls, logging incidents and service requests, troubleshooting common issues, and escalating where required. Role Answer incoming support calls in a professional and helpful manner Log, categorise and prioritise incidents … service requests accurately Provide first-line fixes for common user issues Follow agreed processes and knowledge articles to resolve tickets efficiently Escalate issues to the appropriate team when a first-line fix is not possible Keep users updated on the progress of their tickets Assist with basic event management ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

staff and students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems … CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing to assist ...

This is an exciting opportunity for someone looking to begin a career in administration, data management, and customer service within the healthcare sector. The successful candidate will support the day-to-day running of the clinic. The role will include both administrative and receptionist responsibilities. Role Greeting patients … Closing Date Friday, 26th June 2026 Start Date Wednesday, 1st July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE, grade Grade ...

August 2026 Desired Skills Communication skills Problem solving skills Positive attitude Willingness to learn Organised & reliable approach Competent IT skills Microsoft Office applications Strong customer service Qualifications Minimum of 3 GCSEs inc Maths and English GCSE, grade 4/C or above or equivalent (Essential) UCAS UCAS Points ...

Positions Available 1 Closing Date Monday, 29th June 2026 Start Date Monday, 6th July 2026 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5/C (Essential) Maths GCSE, grade 4/C (Essential) About … Employer ROUNDWORKS IT RoundWorks IT is an established Managed Service Provider (MSP) delivering expert IT support, networking, cybersecurity and cloud solutions to businesses across the UK. With a strong focus on customer service and technical excellence, they pride themselves on building long-term relationships with clients while ...

join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour. Working on the helpdesk, you’ll learn how to handle support requests from clients. Role … Closing Date Wednesday, 1st July 2026 Start Date Friday, 10th July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...