1 of 1 Apprenticeship Oracle Applications Jobs in the UK excluding London

an expanding area of the company. Key responsibilities include: Managing and documenting help desk tickets Assessing and resolving tickets by configuring or developing supported applications Liaising with customers via phone, email, ticket, and video conference, including delivering service and ticket updates/presentations Follows support processes and tracks against … Managed Service & Support Manager to identify, escalate, and resolve support enquiries as necessary Developing personal skills across the current and upcoming Oracle applications in line with business strategy Ongoing collaboration with the support team to share knowledge and identify development needs Raise and manage service requests with … week during term time To continue to grow and develop in the Support Analyst role, broadening skills and training in various Oracle applications (in relation to CX, SCM, ERP). In the past some colleagues have also moved onto other areas of the business for example, our More ❯