2 of 2 Apprenticeship Service Analyst Jobs in the UK excluding London

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‐line IT support. Role Service desk support: Act as a first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update … incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning and apprenticeship commitment: Participate fully ...

Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation. Role Duties for this role include: Maintaining and building relationships with the companies' new and existing field engineering teams Maintaining all project/support based documents/process Assisting with critical … works Building strong relationships with both customers, suppliers and delivery leads Monitoring and being the first port of contact for BlueKong support customers The Service Delivery Analyst will be: A bright individual looking to develop their career within a creative environment Skilled administrator Comfortable working in a busy ...