Service Analyst Job Trends in the UK excluding London

Service Analyst
UK > UK excluding London

The median Service Analyst salary in the UK excluding London is £29,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 287 220 253
Rank change year-on-year -67 +33 -11
Permanent jobs requiring a Service Analyst 243 450 391
As % of all permanent jobs in the UK excluding London 0.58% 1.25% 1.13%
As % of the Job Titles category 0.64% 1.35% 1.18%
Number of salaries quoted 108 187 322
10th Percentile £24,175 £23,500 £21,000
25th Percentile £27,000 £25,000 £23,500
Median annual salary (50th Percentile) £29,500 £28,000 £26,500
Median % change year-on-year +5.36% +5.66% -
75th Percentile £36,980 £31,893 £32,908
90th Percentile £40,825 £38,800 £42,750
UK median annual salary £30,500 £30,000 £28,000
% change year-on-year +1.67% +7.14% -6.67%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,179 33,328 33,027
% of permanent jobs with a recognized job title 90.48% 92.91% 95.32%
Number of salaries quoted 23,318 16,178 25,075
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £40,000 £36,563
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -5.66%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Service Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Analyst' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Service Analyst job vacancy trend in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

Salary distribution trend for Service Analyst job vacancies in the UK excluding London.

Salary distribution trend for Service Analyst job vacancies in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Analyst in the UK excluding London over the 6 months to 13 January 2026.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +85 100 £29,500 -0.42% 12
Northern Ireland +21 35 - -
North of England -85 34 £32,500 +20.37% 16
Midlands -17 20 £30,000 +11.11% 14
North West -37 19 £32,305 +12.37% 10
Scotland -11 18 £37,500 +38.89% 6
South West -66 16 £36,276 +20.92% 4
East Midlands -31 13 £30,000 +20.00% 5
Yorkshire -53 13 £32,500 +35.42% 6
East of England -10 11 £28,000 -1.95% 8
Wales -4 9 £26,000 -7.14% 6
West Midlands +4 7 £38,000 -2.56% 9
North East 0 2 £32,250 +17.27%
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 13 January 2026, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 141 (58.02%) Microsoft 365
2 131 (53.91%) Customer Service
3 122 (50.21%) ITIL
4 119 (48.97%) Microsoft
5 98 (40.33%) ITSM
5 98 (40.33%) Microsoft Office
6 89 (36.63%) ServiceNow
7 79 (32.51%) Windows
8 67 (27.57%) Microsoft Certification
9 65 (26.75%) AWS
9 65 (26.75%) AWS Certification
9 65 (26.75%) MCSE
10 53 (21.81%) Degree
11 52 (21.40%) Performance Metrics
12 51 (20.99%) Active Directory
13 50 (20.58%) QA
14 36 (14.81%) Continuous Improvement
15 30 (12.35%) SLA
16 26 (10.70%) Mentoring
17 23 (9.47%) SCCM
18 22 (9.05%) Incident Management
19 21 (8.64%) Azure
19 21 (8.64%) Service Management
20 20 (8.23%) Android
20 20 (8.23%) Windows 10
21 19 (7.82%) Customer Experience
21 19 (7.82%) Problem-Solving
22 18 (7.41%) A+ Certification
22 18 (7.41%) Remote Desktop
23 16 (6.58%) Apple iOS

Service Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.76%) SharePoint
2 3 (1.23%) Microsoft Exchange
3 1 (0.41%) HCL Notes
3 1 (0.41%) SAS
3 1 (0.41%) Skype for Business
Applications
1 98 (40.33%) Microsoft Office
2 3 (1.23%) Microsoft Excel
3 1 (0.41%) Microsoft PowerPoint
Business Applications
1 2 (0.82%) Remedy ITSM
1 2 (0.82%) Sage X3
2 1 (0.41%) assyst
2 1 (0.41%) Oracle EBS
Cloud Services
1 141 (58.02%) Microsoft 365
2 65 (26.75%) AWS
3 21 (8.64%) Azure
4 8 (3.29%) SaaS
5 6 (2.47%) Cloud Computing
5 6 (2.47%) Mimecast
5 6 (2.47%) Power Platform
6 5 (2.06%) PowerApps
7 2 (0.82%) Entra ID
7 2 (0.82%) OneDrive
Communications & Networking
1 18 (7.41%) Remote Desktop
2 7 (2.88%) DHCP
2 7 (2.88%) TCP/IP
3 6 (2.47%) Firewall
4 5 (2.06%) DNS
4 5 (2.06%) VPN
4 5 (2.06%) Wireless
5 4 (1.65%) Internet
6 2 (0.82%) LAN
7 1 (0.41%) 4G
7 1 (0.41%) Broadband
7 1 (0.41%) Network Security
7 1 (0.41%) Skype
7 1 (0.41%) WAN
7 1 (0.41%) WLAN
Database & Business Intelligence
1 1 (0.41%) Oracle Database
1 1 (0.41%) Power BI
1 1 (0.41%) Tableau
Development Applications
1 6 (2.47%) JIRA
2 1 (0.41%) ER Studio
General
1 114 (46.91%) Social Skills
2 69 (28.40%) French Language
3 57 (23.46%) Swedish Language
4 33 (13.58%) Finance
5 16 (6.58%) Documentation Skills
6 14 (5.76%) Organisational Skills
7 9 (3.70%) Analytical Skills
8 8 (3.29%) Public Sector
9 7 (2.88%) Law
9 7 (2.88%) Retail
10 5 (2.06%) Inclusion and Diversity
11 4 (1.65%) Back Office
11 4 (1.65%) Influencing Skills
11 4 (1.65%) Manufacturing
12 3 (1.23%) Police
13 2 (0.82%) Legal
13 2 (0.82%) Telecoms
14 1 (0.41%) Banking
14 1 (0.41%) Electronics
14 1 (0.41%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.65%) EDI
Miscellaneous
1 9 (3.70%) Management Information System
2 5 (2.06%) Data Centre
2 5 (2.06%) Driving Licence
2 5 (2.06%) Onboarding
3 4 (1.65%) CMDB
4 2 (0.82%) Analytical Mindset
4 2 (0.82%) Life Science
4 2 (0.82%) NHS
4 2 (0.82%) Renewable Energy
4 2 (0.82%) Self-Motivation
5 1 (0.41%) Data Structures
5 1 (0.41%) Enterprise Software
5 1 (0.41%) Mobile App
5 1 (0.41%) Security Operations Centre
5 1 (0.41%) Smart Meter
5 1 (0.41%) Smartphone
5 1 (0.41%) Sports Betting
5 1 (0.41%) Virtual Team
Operating Systems
1 79 (32.51%) Windows
2 20 (8.23%) Android
2 20 (8.23%) Windows 10
3 16 (6.58%) Apple iOS
4 4 (1.65%) Windows Server
Processes & Methodologies
1 131 (53.91%) Customer Service
2 122 (50.21%) ITIL
3 98 (40.33%) ITSM
4 52 (21.40%) Performance Metrics
5 36 (14.81%) Continuous Improvement
6 26 (10.70%) Mentoring
7 22 (9.05%) Incident Management
8 21 (8.64%) Service Management
9 19 (7.82%) Customer Experience
9 19 (7.82%) Problem-Solving
10 15 (6.17%) Business Continuity
10 15 (6.17%) Service Delivery
11 14 (5.76%) Coaching
12 13 (5.35%) Agile
13 12 (4.94%) Problem Management
14 11 (4.53%) Asset Management
15 10 (4.12%) Creative Thinking
15 10 (4.12%) Service Design
16 9 (3.70%) Change Management
17 7 (2.88%) Project Delivery
Programming Languages
1 3 (1.23%) SQL
2 1 (0.41%) Python
2 1 (0.41%) R
Qualifications
1 67 (27.57%) Microsoft Certification
2 65 (26.75%) AWS Certification
2 65 (26.75%) MCSE
3 53 (21.81%) Degree
4 18 (7.41%) A+ Certification
5 5 (2.06%) ITIL Foundation Certificate
6 4 (1.65%) ITIL Certification
7 2 (0.82%) Security Cleared
8 1 (0.41%) DV Cleared
8 1 (0.41%) MCDST
8 1 (0.41%) Numerate Degree
8 1 (0.41%) SC Cleared
Quality Assurance & Compliance
1 50 (20.58%) QA
2 30 (12.35%) SLA
3 4 (1.65%) COBIT
3 4 (1.65%) GDPR
4 2 (0.82%) Sarbanes-Oxley
5 1 (0.41%) PMO
System Software
1 51 (20.99%) Active Directory
2 15 (6.17%) VMware Infrastructure
3 6 (2.47%) Virtual Desktop
4 1 (0.41%) Virtual Machines
Systems Management
1 23 (9.47%) SCCM
2 3 (1.23%) Microsoft Intune
3 2 (0.82%) Single Sign-On
Vendors
1 119 (48.97%) Microsoft
2 89 (36.63%) ServiceNow
3 15 (6.17%) VMware
4 7 (2.88%) Sophos
5 4 (1.65%) Citrix
5 4 (1.65%) ConnectWise
6 2 (0.82%) BeyondTrust
6 2 (0.82%) CrowdStrike
6 2 (0.82%) Remedy
6 2 (0.82%) Sage
6 2 (0.82%) Zscaler
7 1 (0.41%) Alteryx
7 1 (0.41%) Aruba
7 1 (0.41%) Databricks
7 1 (0.41%) Draytek
7 1 (0.41%) Fortinet
7 1 (0.41%) IFS
7 1 (0.41%) Intel
7 1 (0.41%) Meraki
7 1 (0.41%) Wyse