2 of 2 Apprenticeship Support Analyst Jobs in the UK excluding London

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers … and collaborating with the wider team to quickly resolve queries. The responsibilities we’ll trust you with: Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback … and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Please note, you must be passionate about all things IT! Training Customer Service Specialist Level 3 Apprenticeship Standard: Training and support will be More ❯

Providing technical IT support to all customers, taking action regarding the enquiry, including investigation and prioritisation to resolution, or passing to appropriate colleagues. Investigating incidents and assisting in the implementation of identified solutions, e.g. installing hardware/software to meet customer requirements as instructed. Role Answering varied and sometimes difficult queries, providing advice and solutions. Being proactive in identifying … people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an More ❯