Apprentice CSOT Support Analyst
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £22,037 a year
Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. Role Providing first line support on all core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately … documented knowledge to provide solutions to users for the majority of reported issues Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams Developing a broad understanding of the University’s organisational structure, business ...