Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 192 201 232
Rank change year-on-year +9 +31 -28
Permanent jobs requiring a Support Analyst 601 1,019 861
As % of all permanent jobs advertised in the UK excluding London 1.52% 1.44% 1.45%
As % of the Job Titles category 1.68% 1.51% 1.63%
Number of salaries quoted 507 763 676
10th Percentile £23,300 £23,250 £22,500
25th Percentile £26,250 £26,000 £25,500
Median annual salary (50th Percentile) £32,500 £32,121 £30,500
Median % change year-on-year +1.18% +5.31% +7.02%
75th Percentile £40,125 £41,875 £37,250
90th Percentile £48,750 £50,000 £45,000
UK median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,759 67,300 52,885
% of permanent jobs with a recognized job title 90.64% 94.85% 89.15%
Number of salaries quoted 18,598 47,582 30,032
10th Percentile £27,000 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,000
Median % change year-on-year +3.29% -5.66% +5.64%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 16 May 2025.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -14 166 £28,500 -9.52% 43
South East -15 146 £35,000 +7.69% 79
Midlands +22 116 £30,000 - 22
Yorkshire +46 82 £28,500 -9.52% 13
East of England +35 81 £32,500 +8.33% 31
West Midlands +41 75 £30,000 -10.45% 12
South West +91 72 £30,000 -7.69% 30
North West -64 68 £32,750 +0.77% 28
East Midlands +4 41 £26,000 -3.70% 9
North East +55 16 £29,500 -3.28% 4
Scotland +59 14 £43,250 +10.90% 8
Wales -2 5 £25,875 -29.59% 2
Northern Ireland +36 1 £50,000 +12.36% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 16 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 270 (44.93%) Social Skills
2 247 (41.10%) Microsoft
3 205 (34.11%) Windows
4 201 (33.44%) Microsoft 365
5 200 (33.28%) Problem-Solving
6 170 (28.29%) SQL
7 153 (25.46%) Active Directory
8 125 (20.80%) Customer Service
9 109 (18.14%) Azure
10 95 (15.81%) ITIL
11 93 (15.47%) ERP
12 89 (14.81%) Analytical Skills
13 86 (14.31%) Firewall
14 85 (14.14%) Windows Server
15 78 (12.98%) SharePoint
16 77 (12.81%) Microsoft Office
17 73 (12.15%) Finance
18 70 (11.65%) Law
19 67 (11.15%) Degree
20 64 (10.65%) ITSM
21 62 (10.32%) Incident Management
22 59 (9.82%) Linux
23 56 (9.32%) Service Delivery
24 54 (8.99%) SLA
24 54 (8.99%) VoIP
25 52 (8.65%) JIRA
25 52 (8.65%) Cybersecurity
26 50 (8.32%) Root Cause Analysis
26 50 (8.32%) Windows 10
27 49 (8.15%) Microsoft Intune

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (12.98%) SharePoint
2 38 (6.32%) Microsoft Exchange
3 35 (5.82%) Confluence
4 15 (2.50%) IIS
5 13 (2.16%) IBM Domino
6 2 (0.33%) Alfresco
6 2 (0.33%) Documentum
6 2 (0.33%) Exchange Server 2013
6 2 (0.33%) Tomcat
7 1 (0.17%) Apache
7 1 (0.17%) Exchange Server 2010
7 1 (0.17%) WordPress
Applications
1 77 (12.81%) Microsoft Office
2 30 (4.99%) Microsoft Excel
3 2 (0.33%) Adobe Creative Suite
4 1 (0.17%) Spreadsheet
Business Applications
1 20 (3.33%) Dynamics AX
2 18 (3.00%) SAP S/4HANA
3 13 (2.16%) SAP HCM
3 13 (2.16%) SAP HR
3 13 (2.16%) SAP Payroll
4 10 (1.66%) Dynamics NAV
5 8 (1.33%) Dynamics CRM
5 8 (1.33%) Oracle Applications
5 8 (1.33%) Oracle EBS
6 6 (1.00%) SAP ERP
7 5 (0.83%) Remedy ITSM
8 4 (0.67%) PeopleSoft Financials
9 3 (0.50%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.33%) Infor CloudSuite
11 1 (0.17%) Dynamics GP
11 1 (0.17%) Oracle Financials
11 1 (0.17%) Sage 1000
11 1 (0.17%) SAP EWM
11 1 (0.17%) SAP WM
Cloud Services
1 201 (33.44%) Microsoft 365
2 109 (18.14%) Azure
3 33 (5.49%) Dynamics 365
4 32 (5.32%) Power Platform
5 27 (4.49%) Entra ID
6 20 (3.33%) OneDrive
7 13 (2.16%) Power Automate
7 13 (2.16%) SuccessFactors
8 11 (1.83%) AWS
9 8 (1.33%) Microsoft Copilot
10 7 (1.16%) SaaS
11 6 (1.00%) PowerApps
12 5 (0.83%) Boomi
12 5 (0.83%) Salesforce Commerce Cloud
12 5 (0.83%) SAP Commerce Cloud
13 2 (0.33%) GCP
13 2 (0.33%) Google Workspace
13 2 (0.33%) Mimecast
14 1 (0.17%) Azure Stack
Communications & Networking
1 86 (14.31%) Firewall
2 54 (8.99%) VoIP
3 43 (7.15%) DNS
4 42 (6.99%) DHCP
5 35 (5.82%) VPN
6 27 (4.49%) TCP/IP
7 23 (3.83%) VLAN
8 22 (3.66%) WAN
9 21 (3.49%) Cisco IOS
10 20 (3.33%) LAN
11 17 (2.83%) Wi-Fi
12 10 (1.66%) ADSL
12 10 (1.66%) FTP
13 9 (1.50%) Wireless
14 4 (0.67%) Remote Desktop
15 3 (0.50%) Broadband
15 3 (0.50%) IP Telephony
15 3 (0.50%) Network Security
15 3 (0.50%) SAN
16 1 (0.17%) Internet
Database & Business Intelligence
1 33 (5.49%) SQL Server
2 29 (4.83%) Power BI
3 16 (2.66%) Amazon RDS
4 11 (1.83%) MySQL
4 11 (1.83%) SQL Server Reporting Services
5 10 (1.66%) SQL Server Integration Services
6 4 (0.67%) FileMaker
7 3 (0.50%) Big Data
7 3 (0.50%) Crystal Reports
7 3 (0.50%) Tableau
8 1 (0.17%) Data Warehouse
8 1 (0.17%) DB2
8 1 (0.17%) MS Access
8 1 (0.17%) NoSQL
8 1 (0.17%) Power Query
8 1 (0.17%) QlikView
Development Applications
1 52 (8.65%) JIRA
2 1 (0.17%) Log4j
2 1 (0.17%) SQL Server Management Studio (SSMS)
General
1 270 (44.93%) Social Skills
2 89 (14.81%) Analytical Skills
3 73 (12.15%) Finance
4 70 (11.65%) Law
5 43 (7.15%) Telecoms
6 37 (6.16%) Manufacturing
7 28 (4.66%) Retail
8 19 (3.16%) Marketing
9 18 (3.00%) Pharmaceutical
10 16 (2.66%) Games
11 15 (2.50%) Documentation Skills
11 15 (2.50%) Organisational Skills
12 12 (2.00%) General Ledger
12 12 (2.00%) Inclusion and Diversity
13 9 (1.50%) Local Government
14 8 (1.33%) Spanish Language
15 6 (1.00%) Banking
15 6 (1.00%) Billing
15 6 (1.00%) Legal
15 6 (1.00%) Public Sector
Libraries, Frameworks & Software Standards
1 20 (3.33%) XML
2 16 (2.66%) HTML
3 13 (2.16%) .NET
3 13 (2.16%) SAP Fiori
4 11 (1.83%) JSON
4 11 (1.83%) REST
4 11 (1.83%) SOAP
5 10 (1.66%) Web Services
6 9 (1.50%) EDI
7 8 (1.33%) ASP.NET
8 6 (1.00%) WPF
9 5 (0.83%) Oracle Fusion
10 3 (0.50%) Middleware
11 2 (0.33%) CSS
12 1 (0.17%) Apache Camel
12 1 (0.17%) ASP.NET MVC
12 1 (0.17%) LAMP
12 1 (0.17%) OAuth
12 1 (0.17%) ODBC
12 1 (0.17%) Spring
Miscellaneous
1 18 (3.00%) Driving Licence
2 15 (2.50%) Self-Motivation
3 14 (2.33%) Onboarding
4 12 (2.00%) Management Information System
5 11 (1.83%) Analytical Mindset
5 11 (1.83%) EPoS
6 9 (1.50%) Manufacturing Execution System
7 8 (1.33%) FMCG
8 5 (0.83%) Data Protection Act
8 5 (0.83%) Video Conferencing
9 4 (0.67%) Data Structures
9 4 (0.67%) Mobile App
10 3 (0.50%) CCTV
10 3 (0.50%) iPhone
10 3 (0.50%) Life Science
10 3 (0.50%) NHS
11 2 (0.33%) Data Centre
11 2 (0.33%) iPad
11 2 (0.33%) IVR
11 2 (0.33%) Linux Command Line
Operating Systems
1 205 (34.11%) Windows
2 85 (14.14%) Windows Server
3 59 (9.82%) Linux
4 50 (8.32%) Windows 10
5 21 (3.49%) Mac OS X
6 17 (2.83%) Mac OS
7 16 (2.66%) Windows Server 2019
8 8 (1.33%) Apple iOS
8 8 (1.33%) Unix
9 6 (1.00%) Windows Server 2016
10 5 (0.83%) Windows 7
10 5 (0.83%) Windows 8
11 2 (0.33%) Windows Server 2008
11 2 (0.33%) Windows Server 2012
12 1 (0.17%) Android
12 1 (0.17%) Windows Vista
Processes & Methodologies
1 200 (33.28%) Problem-Solving
2 125 (20.80%) Customer Service
3 95 (15.81%) ITIL
4 93 (15.47%) ERP
5 64 (10.65%) ITSM
6 62 (10.32%) Incident Management
7 56 (9.32%) Service Delivery
8 52 (8.65%) Cybersecurity
9 50 (8.32%) Root Cause Analysis
10 45 (7.49%) Time Management
11 42 (6.99%) Agile
12 41 (6.82%) Change Management
13 37 (6.16%) Business Intelligence
14 30 (4.99%) Continuous Improvement
15 29 (4.83%) CRM
15 29 (4.83%) Mentoring
16 26 (4.33%) Problem Management
16 26 (4.33%) Service Management
17 24 (3.99%) Collaborative Working
18 22 (3.66%) Asset Management
Programming Languages
1 170 (28.29%) SQL
2 29 (4.83%) Python
3 23 (3.83%) PowerShell
4 19 (3.16%) C#
5 13 (2.16%) ABAP
6 11 (1.83%) Shell Script
7 9 (1.50%) C-shell
7 9 (1.50%) JavaScript
7 9 (1.50%) Korn
8 7 (1.16%) PL/SQL
9 6 (1.00%) Perl
9 6 (1.00%) T-SQL
10 5 (0.83%) Java
11 3 (0.50%) VB
12 2 (0.33%) Bash
13 1 (0.17%) PHP
13 1 (0.17%) RPG
13 1 (0.17%) RPG IV
13 1 (0.17%) VB.NET
13 1 (0.17%) VBA
Qualifications
1 67 (11.15%) Degree
2 49 (8.15%) Microsoft Certification
3 35 (5.82%) A+ Certification
4 21 (3.49%) DBS Check
5 14 (2.33%) Computer Science Degree
6 13 (2.16%) MCSA
6 13 (2.16%) Security Cleared
7 11 (1.83%) Cisco Certification
7 11 (1.83%) ITIL Certification
7 11 (1.83%) MCP
7 11 (1.83%) MCSE
7 11 (1.83%) SC Cleared
8 10 (1.66%) Network+ Certification
9 9 (1.50%) PhD
10 8 (1.33%) CCNP
11 5 (0.83%) ITIL Foundation Certificate
12 3 (0.50%) CCNA
13 2 (0.33%) ACCA
13 2 (0.33%) CIMA
13 2 (0.33%) MOS
Quality Assurance & Compliance
1 54 (8.99%) SLA
2 21 (3.49%) GDPR
3 9 (1.50%) ISO/IEC 27001
4 6 (1.00%) Data Quality
5 5 (0.83%) Cyber Essentials
6 2 (0.33%) QA
7 1 (0.17%) ISO 14001
7 1 (0.17%) ISO 9001
7 1 (0.17%) Sarbanes-Oxley
System Software
1 153 (25.46%) Active Directory
2 10 (1.66%) Firmware
3 7 (1.16%) Virtual Desktop
4 5 (0.83%) BitLocker
4 5 (0.83%) VMware Infrastructure
5 4 (0.67%) Hyper-V
6 1 (0.17%) Docker
6 1 (0.17%) VMware ESXi
Systems Management
1 49 (8.15%) Microsoft Intune
2 11 (1.83%) SCCM
3 4 (0.67%) Active Directory Federation Services
4 2 (0.33%) Jamf Pro
5 1 (0.17%) Cisco Prime
5 1 (0.17%) Graylog
5 1 (0.17%) Kubernetes
5 1 (0.17%) Norton AntiVirus
Vendors
1 247 (41.10%) Microsoft
2 42 (6.99%) SAP
3 32 (5.32%) Cisco
4 29 (4.83%) Oracle
5 20 (3.33%) VMware
6 18 (3.00%) ServiceNow
7 14 (2.33%) Apple
8 12 (2.00%) Sage
9 9 (1.50%) MobileIron
10 7 (1.16%) Google
10 7 (1.16%) Meraki
11 6 (1.00%) Aruba
11 6 (1.00%) Citrix
11 6 (1.00%) Fortinet
11 6 (1.00%) Veeam
12 5 (0.83%) Dell
12 5 (0.83%) HP
12 5 (0.83%) Intapp
12 5 (0.83%) McAfee
12 5 (0.83%) Remedy