Support Desk Technician Apprentice (Renaissance Computer Services)
20 ORBITAL 25 BUSINESS PARK, DWIGHT ROAD, WATFORD, England
RENAISSANCE COMPUTER SERVICES LTD
service-related issues. Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and / or installation services where geographically appropriate. There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship. As a Digital Support Technician you … and software applications Create new user accounts according to individual needs of the user and client, and according to instruction Assist with migrations (e.g. on-premises to Azure / Entra / Office 365) and other IT projects, when required Offer training to users on system usage and best practices Assist users in managing their user accounts … including password resets and access permissions Work on multiple issues / tickets concurrently, prioritising your workload and meeting SLA deadlines Keep track of all client and internal interactions in the company's PSA tool, to allow for accurate reporting of time, sales, communications, and profitability of each client Training This role offers the potential for a permanent position More ❯
Employment Type: Advanced Apprenticeship
Salary: £19,000 a year
Posted: