1 to 1 of 1 Apprenticeship IT Support Jobs in Warwickshire

The IT Support Apprentice will gain experience in providing support for the IT systems and services across the Foundation of schools. This will include handling through to resolution of First Line/Level 1 incidents and problems as well as working with other members of the … IT Team to help resolve 2nd Line/Service issues. Role Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance for IT systems … Accurate service desk information to enable the analysis of issues and effective configuration recording and management Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate Assistance in the deployment of new client device software builds as and when required Assistance in the more »