end-user focused products Design, build, and test Copilot Studio agents to automate routine tasks and improve service delivery Support services in adopting AI tools and digital workflows, including Microsoft 365 and Copilot Provide support to more complex, organisational AI projects where appropriate Provide technical support to customers through a range of communication channels Create and maintain documentation and More ❯
VIRGINIA HOUSE, 56 WARWICK ROAD, SOLIHULL, WEST MIDLANDS, England
TELEPHONE EUROPE LTD
email. Log, prioritise, and resolve incidents efficiently, escalating when necessary. Assist with installing, configuring, and maintaining hardware (PCs, laptops, printers, projectors, and classroom technology). Support Office 365 and Microsoft Teams users, including password resets and general troubleshooting. Provide friendly and professional support to staff and pupils of all technical abilities. System & Network Support: Assist in maintaining school networks … servers, and Wi-Fi systems under guidance. Help monitor and update antivirus, patching, and backup solutions. Learn to manage user accounts through Active Directory and Microsoft 365. Support network connectivity and troubleshooting basic cabling or device issues. Collaboration & Learning: Work closely with senior engineers and the operations team to gain hands-on experience. Shadow senior technicians during onsite visits More ❯
