Digital Support Technician Apprentice
- Hiring Organisation
- Citizen Housing Group Limited
- Location
- Unit 4040, Lakeside, Birmingham, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 to £23,492.04 a year
about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role Assist in the configuration, maintenance, and optimisation of Amazon Connect contact … centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that meet customer needs and align with business goals. ...