3 of 3 Apprenticeship Customer Service Jobs in the West Midlands

company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Be a helpful technician– Helpdesk Habits Customer Service course provided Input within team meetings Support queue– working on assigned tickets Technical calls- taking calls in technical queue and triage Tech onsite shadowing … assistance Customer Service Department Development- New ideas to Support Team Leader Time Management- Managing own tickets and time entries Customer site knowledge - Ability to retrieve/notice inconsistencies in info Ongoing Training Development - Assigned Training Personal and shared work area maintenance and cleanliness Follow company policies & procedures ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on theirhands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone. If youre a tech enthusiast who enjoys problem-solving, learning … Skills, Qualities, and Knowledge: A genuine passion for technology you might enjoy building PCs, tinkering with hardware, or solving tech problems. Strong communication and customer service skills. Enthusiastic, proactive, and eager to learn new systems and technologies. A logical thinker with a problem-solving mindset. A Grade ...