6 of 6 Apprenticeship Customer Service Jobs in the West Midlands

Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000. Role Do you … are eager to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice. You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on … experience and structured training to help you successfully complete your apprenticeship and launch your career in IT. You’ll grow in confidence and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

the company (this may be in person or over the phone/remotely). Testing new technology. Repairing and replacing equipment as necessary. Responding in a timely manner to service issues and requests. Logging customer queries/issues in the company ticketing system promptly. Full training and support will be provided by your workplace mentor and from the … collaborate with colleagues and support the wider team. Adaptability: Willingness to learn new technologies and processes as the business evolves. Attention to detail: Ensuring accurate configuration, updates, and documentation. Customer service mindset: Professional, polite, and patient when assisting users. Salary, Hours?&?Benefits: £18,000 per annum Monday to Friday 9am-5pm 21 Days plus Bank Holidays Company Christmas More ❯

Support ongoing projects (e.g., ERP system rollout) by gathering requirements, testing systems, and preparing documentation. - Maintain accurate IT records, asset registers, and project documentation. - Monitor and respond to IT service requests in a timely and professional manner. - Help colleagues with Microsoft Office 365 and other business applications. - Contribute ideas for improving IT processes and systems. - Provide excellent customer service and communicate clearly with staff at all levels. - Follow company policies, including data protection and cybersecurity best practices. Training The Apprentice’s Training Plan: - The apprenticeship training will be delivered by LearnTech. Training will take place through: - Weekly remote classroom-based sessions (delivered online). - Workplace learning and assessments with support from your line manager. - Self-directed … operate a large Cannock (Walkmill Lane) facility for Reinforcement Solutions. What we do: Manufacture & supply steel reinforcement and building accessories Support national infrastructure contractors with rapid delivery and technical service More ❯

user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment Provide professional, friendly customer service Training Opportunity to progress to full-time employment for the right individual. Apprenticeship Standard Information communications technician (level 3) Training Provider THE DEVELOPMENT MANAGER LTD Working Week … We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology. More ❯

annual leave + Bank Holidays Training bonus for relevant qualifications/certifications Pension scheme Cycle to work scheme Desired Qualities, Skills and Knowledge: Has a passion for IT. Good customer service skills. Any technical knowledge/experience is an advantage. Grade 5 in GCSE English and Grade 4 in GCSE Maths required. Your Training with Baltic: This apprenticeship More ❯