7 of 7 Apprenticeship Customer Service Jobs in the West Midlands

to deliver important objectives in the new workforce plan. You will learn how to utilise the Trust's E-Rostering system to analyse data. You will learn the excellent customer service and prioritisation skills needed to work in a varied and busy environment. You will have the opportunity to work closely with other corporate teams such as Human … be provided, This Apprenticeship will be Apprenticeship Standard - Business Admin Level 3 Provider - MBKB Duration - 18 months Main duties of the job The successful applicant will be responsible for customer service duties, taking enquiries from managers and staff. Customer interactions will cover a wide range of situations including; face-to-face, telephone, video call and email. You … to process basic clerical tasks accurately Ability to take instruction and apply in practice Being accurate and consistent and able to meet deadlines Appreciation of the importance of good customer service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

You will work as part of the ICT Service Desk team where you will be the first point of contact for our Trust colleagues with regard to faults and incidents associated with using our infrastructure, communications and core corporate applications. Role Taking and resolving the ICT Service desk telephone calls Complete user and resource request forms Taking ownership … of faults and incidents and managing them by categorising and prioritising them in line with team procedures Escalating any incidents and service requests that you can’t resolve, to senior members of staff Have a 'service orientated' approach to work, with excellent customer service skills To work as a member of a team, encouraging knowledge sharing … needs Follow agreed plans, procedures and instructions to complete tasks and activities Work to defined deadlines as part of a team and on an individual basis to deliver technical service within the Service Level Agreements Quick and accurate advanced keyboard skills required for computer related tasks Safe transportation of IT equipment making use of trolleys and Trust vehicles More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and dealt with in a timely … business. Expected Duration 2 Years Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 25th August 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Team working Microsoft Office Enthusiastic Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer Southwater Event Group The Southwater Event Group is More ❯

office environment. Apprentices will develop essential administrative skills and combines practical work experience with structured learning and professional development. Role Provide administrative support across departments, including sales, technical, and customer service teams Assist with managing client accounts, updating CRM systems, and maintaining accurate records Support the preparation of quotes, invoices, and order processing for IT hardware, software, and … Employer EMERALD IT MANAGED SOLUTIONS LIMITED Based in Warwickshire, Emerald Group offers specialist IT support solutions across the West Midlands, giving you and your business a personable and friendly service for all of your IT needs. The Emerald Group team are all friendly and relatable. We take the time to get to know our clients so we can offer More ❯