7 of 7 Apprenticeship Customer Service Jobs in the West Midlands

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...

seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well … user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday, 8am to 5pm (8am to 1pm on Friday ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery. Role Internal Sales & Customer Support (Approx. 60%) First Point … Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior ...

following. Your duties and responsibilities in this role will consist of: Our Internal CAD CAM modules. Software Installation. Solutions for questions, both direct customer engagement and offline through our support systems. Researching and documenting solutions. Creating and configuring machine parameters. Training Information communications technician Level 3 (A level). … configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary. For example, password resets. Support the roll ...

colleagues. Maintain and update electronic and paper filing systems. Schedule meetings and appointments. Input and manage data accurately using company systems. Assist with customer service enquiries and general reception duties. Carry out other administrative tasks as required by the team. Training Training to be provided: Business Administrator Level … Closing Date Friday, 14th August 2026 Start Date Monday, 17th August 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Initiative Qualifications English & Maths GCSE, grade A*/9 - C/4 (Essential) About ...

Certified manufacturing sites Expertise An experienced and specialized team Highly trained plastics, manufacturing and packaging engineers Manufacturing and packaging engineers Global regulatory, technical, and customer service support Collaboration to help solve complex challenges Depth An extensive range of products and services Thousands of standard products to quickly ...