4 of 4 Apprenticeship Customer Service Jobs in the West Midlands

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development. Role Be part of our award … winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role Training Opportunity to progress or full-time employment and progress … Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong More ❯

user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment Provide professional, friendly customer service Training Opportunity to progress to full-time employment for the right individual. Apprenticeship Standard Information communications technician (level 3) Training Provider THE DEVELOPMENT MANAGER LTD Working Week … We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology. More ❯

Year 3 Months Positions Available 20 Closing Date Sunday, 23rd November 2025 Start Date Monday, 24th November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications English GCSE, grade C (Essential … About the Employer KELLY COMMUNICATIONS LIMITED As the partner of choice for our clients, Kelly Group is renowned for building telecommunication and utility networks in collaboration with several leading service providers - connecting people globally. From initial design to the maintenance of networks, we deliver safe and innovative ‘one-stop solutions’ across several industries including telecommunications, rail, civils, utilities, fleet … and traffic management. With an outstanding safety record, over 40 years’ experience, a national presence and customer service at the heart of our business, we are committed to meeting the needs of our clients, delighting their customers and supporting the communities we work in. By continually investing in our people, fleet and management systems, we provide excellent service More ❯