12 of 12 Apprenticeship Customer Service Jobs in the West Midlands

To work within a team of support professionals to learn how to deliver administrative and technical support across the Managed service contracts. Deliver effective admin support and excellent customer service in delivery of fault resolutions. Role Working as part of the team, the job holder will provide Technical Administrative Support on various customer service contracts … as required. The role holder will support service call resolution and update incidents from customers; they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on various support contracts. Requires ability to communicate with users and evaluate support issues effectively and provide initial identification of faults Updating of … on-site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of More ❯

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

in an innovative, multinational organisation, that is always growing, never boring and leading right? Then our apprenticeship programme is exactly what you’re looking for. Role Provide an outstanding service for customers Software support for our Digital Access Solution systems, Reporting and report development, Customer service and technical software support Training There may be an opportunity for … a full time position after successfully completing this apprenticeship as a Software Support Associate. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week 37.5 hours per week. Monday to Thursday, 8am to 5pm. 8am to 1pm on Friday. Expected Duration 1 Year Positions Available 1 Closing Date Sunday, 31st August 2025 Start More ❯

Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career. Role As an … Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers. You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system. This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our … service, engineering, and delivery teams. Full training and support will be provided throughout your apprenticeship. Key responsibilities: Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice Assist customers by phone and email in a clear, friendly, and professional manner Process parts enquiries and sales, helping customers find the right solutions Organise pre More ❯

We’re looking for an IT Service Desk Apprentice to gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems. Role Providing first-line support for … offboarding) Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365 Logging all support requests and documenting troubleshooting steps Ensuring compliance with IT policies and maintaining service standards Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues Delivering great customer service by responding to user queries promptly and More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you! Role You will be a key individual responsible for all sales outreach … customers Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards Provide full … appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports Work with wider teams to ensure a smooth user experience Customer retention and growth Training Training to be provided: Business Administration Level 3 Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friuday 9:30am-4:30pm) Potential for career advancement More ❯

You will be responsible for proving excellent IT support and customer service, to both internal and external users. You will work with the Regional IT Manager and Senior IT Technician to support the IT systems, applications and associated software at the school. Role Provide high-quality technical support and advice to the school. Prepare devices for use, including … Days and shifts to be confirmed. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Tuesday, 5th August 2025 Start Date Tuesday, 12th August 2025 Desired Skills Customer care skills Problem solving skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯

ensure clear and accurate information is delivered, meeting the clients and company’s requirements, whilst providing continuous improvements. The Fire Alarm Design Engineer will promote excellent working standards and customer practices by having a hands-on approach to completing projects. Skills & Knowledge: Comfortable with computers and willing to learn CAD and technical software Good problem-solving and communication skills … and standards applicable to provide a compliant and comprehensive design Liaise with other departments (where relevant) and customers to ensure all aspects are understood and communicated correctly. Liaise with customer and other parties (in house and external) to forge a mutually acceptable agreed route Clarify responsibilities and understand basic contractual elements Confirm proposals in comprehensive correspondence & design statements Help … maintain accurate project records and schedules Confirm proposals in comprehensive correspondence & design statements Be responsive to ongoing demands and correspondence. Input into and help with improving the quality and service within the area Have a high regard and standard for delivering customer service Occasionally attend site visits to aid with technical and design related issues Training You More ❯

routine maintenance procedures Attend relevant courses, or utilise other means to improve/update IT skills Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction Report any issues or incidents to the Director of IT Services The post has responsibility for physical resources, involving the correct and secure … Year 5 Months Positions Available 2 Closing Date Wednesday, 13th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative Non judgemental Patience Physical fitness Qualifications Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade More ❯

to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. More ❯

office environment. Apprentices will develop essential administrative skills and combines practical work experience with structured learning and professional development. Role Provide administrative support across departments, including sales, technical, and customer service teams Assist with managing client accounts, updating CRM systems, and maintaining accurate records Support the preparation of quotes, invoices, and order processing for IT hardware, software, and … Employer EMERALD IT MANAGED SOLUTIONS LIMITED Based in Warwickshire, Emerald Group offers specialist IT support solutions across the West Midlands, giving you and your business a personable and friendly service for all of your IT needs. The Emerald Group team are all friendly and relatable. We take the time to get to know our clients so we can offer More ❯