4 of 4 Apprenticeship Customer Service Jobs in the West Midlands

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always receive … support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. Work alongside third-party partners/providers either as part ...

Closing Date Wednesday, 25th March 2026 Start Date Friday, 10th April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Number skills Analytical skills Logical Team working Initiative Patience Physical fitness Qualifications Math and English GCSE, grade … Employer FERRYFAST PRODUCE LIMITED Ferry fast was established over 40 years ago. We are a family ran company. We pride ourselves on providing excellent customer service, sourcing and delivering premium fresh produce. ...

networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on theirhands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone. If youre a tech enthusiast who enjoys problem-solving, learning … Skills, Qualities, and Knowledge: A genuine passion for technology you might enjoy building PCs, tinkering with hardware, or solving tech problems. Strong communication and customer service skills. Enthusiastic, proactive, and eager to learn new systems and technologies. A logical thinker with a problem-solving mindset. A Grade ...