and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining More ❯
Support Technician Apprentice, you’ll play a key role in delivering outstanding customer support and helping businesses make the most of our cutting-edge EPOS technology. Role Supporting customers through the onboarding process, from initial setup to post-installation training. Delivering remote product demonstrations and assisting with software and hardware … installations. Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries. Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction. Collaborating with internal teams, including software developers, to help shape future system improvements More ❯
