5 of 5 Apprenticeship IT Technician Jobs in the West Midlands

The role will provide front line IT support to all internal colleagues within the organisation, you will assist on the helpdesk as one of the first points of contact for all IT and System related issues. General day-to-day responsibility will help to ensure the smooth running of IT and System functions. Role First line desktop … support to internal colleagues PC & Laptop software build, configuration & repair IT Peripheral support, setup & configuration. Software loading & configuration Application support: Microsoft Office, CRM & Finance systems Support of LAN & WiFi networks Support of fixed line & mobile telephony Procurement of IT equipment Escalation of issues & communications with third party service providers Support of internal IT & System projects Enforcement of … IT policies & Information Security practices Training Information Communication Technician Level 3 Apprenticeship Standard: Qualification together with on site training by the employer. For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage) There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately More ❯

To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised … in a timely manner. Respond to and resolve first line issues relating to hardware, software and user access. To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones. To be the first response to any Wi-Fi requests. Gain knowledge of in-house applications, providing support and escalating issues … when necessary Assist with the installation, configuration and relocation of computers, monitors and peripherals. Work with third-party IT providers and software vendors to coordinate issue resolution. Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation. To work alongside the Group Technology Manager in the administration of the digital display platform at More ❯

team and on an individual basis to deliver technical service within the Service Level Agreements Quick and accurate advanced keyboard skills required for computer related tasks Safe transportation of IT equipment making use of trolleys and Trust vehicles as required Ensure all installations & removals are documented in the agreed manor Participates in the auditing of hardware and software ensuring … fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 During this apprenticeship, you will follow … workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician. Apprenticeship Standard Information communications technician (level 3) Training Provider TECHNICAL PROFESSIONALS LIMITED Working Week Monday to Friday Shifts will include: 8am - 4pm and 9am - 5pm. Exact shifts TBC. Expected Duration 1 Year 5 Months More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system. … software and any other ICT equipment, ensuring they are safe before use. Repair and maintain ICT equipment to maximise efficiency. Support the delivery of TDM programmes through administering various IT support needs in the delivery team such as administration and invigilation of the exams via Pearson Vue or virtual testing systems. Support for the overall networking and connectivity in More ❯

phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls … Flex work area. Assisting all members of Flex Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred. Training Information Communications Technician Level 3. The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business. Apprenticeship Standard … Information communications technician (level 3) Training Provider TELFORD COLLEGE Working Week Monday - Friday 8:30am - 5pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Wednesday, 10th September 2025 Start Date Thursday, 11th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Administrative skills Analytical skills Logical Initiative More ❯