IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £22,037 a year
Problem Management in line with documented processes. Updating the IT Services Status Page and social media in response to service outages. Occasionally carrying out remote desktop support to resolve minor issues. Ensuring that technical solutions are documented within the IT Service Management tool for future reference. Being … excellent customer service. Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others. Training Technical Support Analyst Desktop Support Specialist Team Leader Apprenticeship Standard Customer service practitioner (level 2) Training Provider THE OPPORTUNITY PROVIDER LTD Working Week Monday to Friday, between 8.00am ...