1st Line IT Support Technician Apprentice
- Hiring Organisation
- BALFE'S BIKES LTD
- Location
- UNIT 2 CAMINO PARK, JAMES WATT WAY, CRAWLEY, WEST SUSSEX, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £27,352 a year
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till and printer problems, guiding users through solutions, documenting actions, escalating any issues. Role Provide first-line IT support to colleagues across retail … prioritise and manage incidents and service requests Troubleshoot tills, payment terminals, computers, printers and scanners Resolve password, account access, email and software issues Support store networks, Wi-Fi and internet connectivity Set up equipment and user accounts for new starters Guide colleagues through technical solutions either by phone, email ...