1st Line IT Support Technician Apprentice
- Hiring Organisation
- BALFE'S BIKES LTD
- Location
- UNIT 2 CAMINO PARK, JAMES WATT WAY, CRAWLEY, WEST SUSSEX, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £27,352 a year
software, account, network, till & printer problems, guiding users through solutions, documenting actions, escalating any issues Role Provide first-line IT support to colleagues across retail stores, offices and warehouses Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners Resolve password, account access, email … equipment records and assist with replacements Follow data protection, cybersecurity and payment-security procedures Provide friendly, clear and patient service in a fast-paced retail environment Help minimise disruption to sales and day-to-day store operations Training Information Communications Technician- dedicated performance coach Level 3 (A level) Typical duration ...