2 of 2 Apprenticeship IT Support Jobs in West Yorkshire

Teconnex are looking for their next IT Support Apprentice to join their growing UK Hub. Role Provide technical support to end-users at the Keighley factory and remote support to users at the Romania, Mexico, and India sites Troubleshoot hardware, software, and network issues, ensuring timely … resolution to minimise downtime Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices Perform regular system maintenance tasks, such as software updates, antivirus scans, and data backups Collaborate with the IT team to develop and implement IT policies, procedures, and best practices. Assist ...

primary function of the role is to provide effective support to the RCS customer base, covering a range of software and hardware solutions. This entails logging support requests, fault identification, and providing a satisfactory resolution to the fault or query. Role You will be responsible … support for our external customers Provide first and second line support services to customers Respond to customer queries received via telephone and email Log and track all tickets and ensure the records are kept up to date Ensure that all tickets are dealt with in a timely ...