ICT Apprentice
- Hiring Organisation
- WEBSALEUK.COMM LTD
- Location
- WIGAN INVESTMENT CENTRE, WATERSIDE DRIVE, WIGAN, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone, email, and remote support tools. Troubleshoot … maintain regular communication with clients throughout the resolution process. Assist with user account administration, including Microsoft 365, Active Directory, and Entra ID. Support cyber security best practices, including Multi-Factor Authentication (MFA), access management, and endpoint security. Participate in customer site visits alongside senior engineers when required. Document technical procedures ...