1 of 1 Apprenticeship Management Information System Jobs in Wigan

DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES: Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment Support ICT use across the school and escalate complex issues to … the appropriate members of the IT Support department when needed Assist with user account management, software installations, updates, and access control Help maintain … and update the school’s IT inventory, tracking equipment and logging activity Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary Follow school IT More ❯